FirepitsurplusReviews of firepitsurplus.com

The fire pit works great! Perfect size for a small patio area.

The customer service was great and the stove was shipped out quickly. The delivery driver from Fed Ex Freight was a complete ass. Had an attitude from the moment he pulled in. Next time I order something that needs to be sent by freight, I won’t if it’s being delivered by them.

Item was on back order, was shipped before scheduled time. Great contact thru email. Item arrived in perfect shape! Thank you.

Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packaged and in perfect condition, with no damage whatsoever. I haven’t installed it yet, but so far I’m very happy with the purchase and the overall experience.

The stove arrived late, damaged, and missing parts. Firepitsurplus’ original answer was “sorry the manufacturer shipped it”, not our problem. It is your problem. You sold me this stove not US Stove or Ashley. A canned AI generated response was also not an acceptable answer. Ashley’s response was to send me the blower that was missing and a can of spray paint that doesn’t even match the stove (sparkly metallic flake!!) with zero apology or explanation. YO!!! I’m still missing a manual, and apparently the US stove logo! To be clear that paint damage on the stove was unfixable without a complete repaint on the top panel and anyone who has ever re-painted anything would know that. They took my money, sent me a damaged stove that is going to have that damage forever (on top and in front in a very noticeable place), and then acted like I wasn’t worth talking to about it. After I posted the original review (a week or more later) there was an immediate response from both companies. US Stove called me twice and didn’t even leave a message. Seriously. Terrible. They are the ones who packed/shipped the stove. And I still believe they would have done nothing without firepit surplus’s intervention. They did eventually knock $500 off the purchase although the refund hasn’t processed yet. And customer service has asked US stove to send actual matching paint for the stove and a Logo that’s missing on the ash drawer. I believe they will make sure I get them. In the end it’s not what I wanted or how I wanted it. It’s been a hassle from start to finish. However, Firepitsurplus clearly cared that I wasn’t happy and finally did there best to compensate me for that. I can appreciate that. I would buy from them again, maybe just not a US Stove/Ashley product.

Good service and helpful people

The website was easy to navigate for purchase, and shipping was great as we received the item purchased before the initial date of delivery.

Customer service was great, helped me find a stove and answered all of my questions. Shipping was extremely fast and the driver was very nice and courteous. I shopped around, but FPS made the deal too sweet with no sales tax and free shipping. I highly recommend this website for your wood burning needs. I'm very happy with the total experience. 👍 ❤️