Everything was PERFECT!
With an extremely tight schedule & no stock available, Fine Linens was able to make and deliver custom shams that looked exactly like the SFARRA shams that were out of stock!
By Pamela
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
710 reviews
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Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
710 approved reviews, newest moderated first
With an extremely tight schedule & no stock available, Fine Linens was able to make and deliver custom shams that looked exactly like the SFARRA shams that were out of stock!
By Pamela
Ordered pillows, comforter and sheets and everything arrived perfectly. The Sferra sheets and pillows are the best. Will continue to purchase all of our linens from this fine shop. Quick shipping and merchandise was as promise. Saved all the bonus points to get half off a new set of pillow cases.
By Edward
order was perfect!
By Cherrie
I love my custom Matouk bedding. Fine Linens was very responsive when I had questions. Only one complaint...the order took longer than expected and I had to follow up on it with Fine Linens. BUT, I will order again. Except for the timing, I am very happy!
By Andrea
Response from Fine Linens· Jun 26, 2014
Hi I am glad you loved your sheets and sorry the delay was longer than expected. We are working to improve our system in regards to back orders or custom items. If you have questions please let us know. Thank You
I will shop only at this store in the future. Thanks , Diana
By Diana
I have made two purchases from Fine Linens in recent months. The first purchase went very smoothly and I could not be happier with the product. The second purchase mysteriously disappeared following the UPS delivery to my home. When I called Fine Linens to inquire, the gentleman with whom I spoke was very courteous & respectful; he assured me he would immediately report the missing package to UPS, while also assuring me that Fine Linens would send me a replacement, which they did and for which I am most grateful. I would not hesitate to order from this company again should the need arise & I strongly recommend them to my friends & acquaintances.
By Virginia
Anyone that wants sheets that feel like sleeping on butterfly wings want Legna sheets. Ooo la la these are the most wonderful sheets in the world. You must cool wash and cool to warn dry but they are magnificent.
By Linda
good company to do business with
By MARALEE