Awesome customer service!
Helpful and proactive reps!
By Carrie
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
710 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
710 approved reviews, newest moderated first
Helpful and proactive reps!
By Carrie
helpful, sent swatches, good cust svs on an exchange/return, good prices
By Carol
This blanket cover reminded me of those my grandmother had monogrammed on all her beds! It's a little pricey but it's so worth it especially in the Carolinas in the hot summer ! It arrived in less than four days !
By Drummer G.
Jillian was excellent...she offered alternatives and got me exactly what I was looking for Will only use fine linens going forward
By Meg
Fine Linens had the item I wanted. Purchase as easy, discount options clear and it shipped in several days - great service!
By Donna
great quality sheets and quick delivery
By larry
I've used Fine Linens a couple times and have always enjoyed great service, not to mention their quality products.
By John
I want to thank the staff and salesperson, Jillian for their assistance and for the wonderful Sferra Giza 45 Trina sheet set and duvet and shams were absolutely heaven. I own other Sferra sheets like Milos but the Giza 45 Trina were even softer than those. Again, thank you for the quality of merchandise that you carry and hope to purchase other items soon.
By Marilee