Outstanding service
Outstanding service! Items were back ordered but overnight shipping accommodation got them to me on time.
By MCDONALD, S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
710 reviews
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Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
710 approved reviews, newest moderated first
Outstanding service! Items were back ordered but overnight shipping accommodation got them to me on time.
By MCDONALD, S.
Samantha is extremely helpful and very efficient in processing orders. She is always my go-to source for all fine linens. Love dealing with her and with this company! Best of the best!
By Linda TNS Y.
I think Fine Linens is a fine website. I have some concern over the quality of the Duet sheets by Peacock Alley. I have been buying these sheets for years. They used to be a heavier, sateen finish that washed and dried with hardly a wrinkle. The quality and construction of the sheets has changed and they are not as smooth and come out of the drying looking all wrinkled, particularly the top sheet, which seems like it is made differently from the fitted sheet. I am not sure I will be buying these sheets again.
By Sarah
Wonderful selection, reliable shipping. Great service.
By thomas
Beautiful cover and shams. Quick delivery. Will definitely order from Fine Linens again
By Mimi
Great service. Will order again. My shower curtain is exactly as pictured, and color is perfect. Timely delivery and well packaged.
By Christine
Great towels, received quickly!
By Ann
I love Fine Linens website, they offer the best in luxury linens and robes. One comment I have would be to supply extra product information regarding sizing for robes. After contacting customer service regarding sizing, the size small arrived and was HUGE! The least amount of information would be helpful, like "runs large, order one or 2 sizes down". I would without hesitation that I would recommend this company, their customer service is without compare.
By Lauren