Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
36 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Figdoll is listed under Pet Stores.
Figdoll (figdoll.us) has 36 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
36 approved reviews, newest moderated first
Ordered pet shoes and they were nothing like the advert.failed to get my money back but felt pushed into taking a partial refund.Ordered another item but it is the same carry on. Please advoid this company.
By Anne H.
I ordered a cat head figurine and received a really crappy copy. Luckily I ordered through Klarna. I filed a complaint with them and today I received a message that the payment has been canceled. Figdoll tried to get me to pay by offering 10, 20 and 30 percent discounts or to pay the return shipping. I refused to pay anything and so Figdoll got nothing from this scam.
By Heli
Avoid as it's fraud! I bought coat for my dog and according to the website should fit German Shepherd but unfortunately it's not!. Now they won't give me my money back as they said the cost of return is more expensive than the coat. What a lots of rubbish. Don't buy from them!!!!
By Bozena C.
Ordered the dog boots which are worthless. Asked for a discount and they offered 10% back and I could keep the worthless dog booties. Cheaply made, ridged, dog fought having them put on. I asked why I would accept 10% back on the purchase price and KEEP something we will never use. SCAM purchasing here.
By Jim W.
Dreadful, should not be allowed to trade. Christmas decoration arrived and was nothing like advertised. Waste of money. No returns policy so for £16 all we have is a poorly printed plastic disc. We thought we were buying a 3d ornament. Scam scam scam.
By Anne G.
Have not received order
By mike
Fake item received I purchased a polished stone cat head figure with glass cat eyes. $30.29.off the web site. Shipped to me was a cheap plastic painted mock-up , Hideous. The only way to get my money back (based on emails by figdoll) was to mail it back to China. If received on good condition, they would credit my paypal acct. ( no way to verify that obviously) Don't waste any money you probably wiil get a fake cheap facsimile like I did.
By Robert S.
The bouncing ball is a failure toy doesn’t bounce only rolling on the floor my medium size dog destroys in less than hour in my opinion even dangerous for the battery inside I have to put it in the garbage and on top of this very expensive if you add the shipping very bad choice I wouldn’t recommend to buy it.
By Zoila N.
