fi.google.comReviews of fi.google.com

MY EXPERIENCE WITH GOOGLE FI HAS BEEN THE WORST THING THAT I HAVE EVER HAD TO GO THROUGH, JOINED FI ON SEP 22 ON THE 23 I CALLED AND THEY COULD NOT GET ME A #, THEY REDID THE PROCESS AND TOLD ME TO WAIT ANOTHER 24 HOURS, I WAITED TILSEP 26 STILL NO SERVICE SO I CALLED AGAIN AND WAS SHUFFLED AROUND FOR 30 MINUTES THAEN ASKED FOR A SUPERVISOR WAITED ON PHONE AGAIN FOR 40 TO 45 MIN. HE CAME BACK AND TOLD ME IT WILL BE ATLEAST 48 TO 72 HOURS FOR THEM TO GIVE ME A # THATS A TOTAL OF SEVEN DAYS JUST TO ACTIVATE PLUS 3 CALLS AND HOURS ON PHONE. SUPERVISOR HELPED ME CANCELL SERVICE AND I ASKED HIM FOR EMAIL TO MAKE COMPLAINT AND HE HUNG UP PHONE. TERRIBLE ALL AROUND EXPERIANCE WITH THIS COMPANY !!!!

I ordered my phone and paid for it up front. They mailed me an empty package. For a week it sat at the FedEx hub before I finally looked up tracking on it. I saw it was being held at FedEx and called. They tell me the package was empty and that I need to work with Google Fi's team to get them to process an insurance claim on it. I call Google Fi and I'm on the phone with FedEx and/or them for 2 hours. They say they're going to replace the phone and thanks for my help. They send me a REFURBISHED PHONE. I call and say "What the heck?" I'm on the phone for 45 minutes. I get kicked off the call on accident and NO ONE CALLS ME BACK. I get an email the next day saying they were going to handle it and send me a package and that once they had their refurbished phone, they'd process a refund. TWO WEEKS GO BY WITHOUT A WORD. I finally call and go through the arduous process of getting verified. She says they're WAITING ON MY RESPONSE. I go back the email they sent and lo-and-behold, the last sentence of the email asks me to reply. For TWO WEEKS THEY SAID NOTHING WHILE I WAITED TO GET MY MONEY BACK. Customer service is doing their best but there's nowhere to escalate. It's literally just "You have to deal with this. We don't care if we screwed up." I feel so helpless. Because of a phone company. I'm just stunned by how many hoops and how much time I have to spend fixing their MULTIPLE MISTAKES myself. DON'T GIVE THEM YOUR MONEY.

I’m a young woman traveling alone in Europe. This morning I get an email that I’ve broken the terms of contracts so they’ve suspended my ability to use data abroad… which is vital for me, needing to use google maps to get around by myself in an unfamiliar place. I did NOT break the terms of contracts, which they then confirmed for me in a response email. And yet they still won’t turn my service back on. They’re asking me a bunch of irrelevant questions like why I’m here, instead of just resolving the issue that THEY caused. This is seriously ridiculous, I’m traveling alone by myself and now I feel unsafe and unable to navigate. I don’t know what I’m going to do now but this is seriously not okay and puts customers in danger.

They claim it’s an international plan. You get charged for international phone calls. If you pay extra for hotspot, it doesn’t work internationally. Complete waste of $1500 I’ve the 3 months I was with them. The sales and customer service team lie and are completely misleading.

Do not use Google Fi, just waste money and time during travel. It literally ruined our trip! We bought 3 Google fi SIM card to use at Canada, only worked on my husband’s pixel phone and have no service with other 2 iPhones. We wasted hours trying to figure it out and called customer support for 30mins, the rep insisted we are not able to have service because simply unlimited does not support Canada/International and he is wrong!! It supports Canada and Mexico as written in plan details! He insisted we to upgrade to Simply Unlimited Plus so we can have data in Canada. I feel this is like scam, wasted so much money, time and gets nothing! Customer support is useless too. Should have just get a T-Mobile International SIM card for $35. So disappointed with Google service and product!

Google fi, a phone plan for the wealthy and ignorant.

We tried Google Fi for the 3 months they offered 1/2 price (Flexible Plan). Unfortunately, during the 3 weeks previous to the end of this offer, we had a health issue with a family member, yesterday our loved one passed away. Today I open my emails and see the statement for our next cycle. I realize I haven't made the switch to Simply Unlimited. I get on chat with a Google Fi agent. They tell me that it won't be possible because we are now in the middle of the cycle and their automated system wouldn't be able to do it until Aug 25th. I ask when the cycle began... The cycle began on July 25th... yesterday. So I ask to speak to a supervisor. I get an email from the supervisor repeating the same thing. I replied to please help us modify our plan TODAY, we won't be able to pay the amount due on Aug 5th. No response. This is a prepaid celular service. We are searching for another service provider and will not refer this company to anyone. We are 2021 and GOOGLE cannot override their automated system. It's a shame that I am dealing with loss and was expected to think about a cell switch in the middle of all we have been through. I'm greatly disappointed.

I want to pay off my phone and the only option that they give it to add it to your next billing cycle. I called and explained that I want to pay it off now and not three weeks from now. They refused to let me pay it off before the next billing cycle. I kept saying that I don't want to wait. I want to pay it off now. They still wouldn't let me. I have never been treated this way from any carrier. I will be taking my business elsewhere.