Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
115 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.
fetchpackage.com (fetchpackage.com) has 115 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
115 approved reviews, newest moderated first
Worst Service EVER! I was forced to use Fetch in my apartment. My package goes missing all the time. In the few times they didn't go missing, they arrived 2 weeks after Amazon delivered them to Fetch facility. These guys are really sloppy and irresponsible. I plan to move out soon.
By Chrissa
I was forced to use Fetch through my apartment and was told to register and use the Fetch delivery address moving forward. Unfortunately, because there was no option to opt out, I had to send my groceries to Fetch. Not only did they deliver them to the wrong address, but it took over 40 minutes to get someone on the phone to “look into” the issue. They then got back to me to let me know they couldn’t find the groceries that they misdelivered, and somehow had no idea WHERE they delivered them, and that they would have to submit it to claims for reimbursement, to which I had to send them an itemized list of the items they lost. They took over two weeks to conclude their investigation and let me know that they wouldn’t be reimbursing me because they claimed that I didn’t enter my correct address, which I did. I am shocked that a company can openly and legally run a scam like this. If your role, as a company, is to stand between me and my packages, at least do the bare minimum of delivering them to the correct location. The fact that people are PAYING for this service, for their packages to be withheld and delivered to the wrong location with no accountability, is unbelievable. I urge you to look into their reviews thoroughly before signing up. If you don’t care about your packages arriving where they need to go, they’re the company for you, because they will not take responsibility when THEY don’t deliver.
By Amanda
worst company in the world the carriers steal packages and the on hold time is of 6 hrs
By Mark E.
