FernishReviews of fernish.co

Fernish has continued to charge me even though I have asked to either return or buy out the products. I hit retail of the products years ago and no one will respond to me. I have been charged thousands over retail and cannot get anyone to respond. I am going to be filing with my bank and any other form of dispute to get the funds returned. I have sent them many emails over the past four years with no response. Just recently they responded and said I was in luck I know own the furniture and get to keep it. I am furious!

I placed an order on December 19th 2024. The earliest available delivery date was January 6th so I took it. January 6th comes and I have received no communication let alone a delivery! I send an email only for my delivery to be rescheduled for January 10th, again the delivery date comes around, no communication and no delivery. As I am writing this my delivery date has changed once more. I am now in the process of disputing the charge with my bank.

I wish I read these reviews before. Please trust these reviews. Do not rent from this company. EVERY SINGLE MONTH for over a year I have to call them to ask for a refund of a double charge, they still have not updated items I no longer rent on my account and I am continuously paying for them. They do NOTHING to change it or help and only when I actively beg and ask for a refund month after month do I get it.

I have email proof of subscription cancellation since they don't collect where I live anymore (San Diego) and they are still charging me monthly. they won't answer emails, there is no phone number. horrible service, I would never recommend this

Awful experience they won't cancel claimed I missed a payment 1.5 years ago! They've charged me cards $12,079.21 for cheap furniture! Their phone number is invalid! They sent me this but still continue to charge me! I never missed a payment and if I had why wouldn't they have sent me to collections??? n Wed, Nov 15, 2023 at 14:27 REDACTED from Fernish REDACTED wrote: Hi REDACTED I understand how frustrating this may be and apologize for any inconvenience caused here. Let me clarify that the outstanding invoice pertains to the month of September 2022. Our system makes up to five attempts to collect payment after the due date. I have discussed the matter with our Billing team, and they have agreed to waive the amount of $400.21

No idea what changed at this company, but their customer support used to be great, and now it is practically nonexistent. I had a delivery scheduled two weeks ago, and it just never arrived despite me clearing my calendar to be available. Now, I have been going back-and-forth with customer support for over a month trying to find a delivery date and their customer support is not responding to any of my emails, and will not answer the phone either. I really thought this was a good company, but it’s clear that I was wrong, and this is the last time I will purchase anything from them.

My contract with Fernish expired over a year ago. I was given a buy out price of $0 to own the goods. Fernish has still been charging me for 9 months. I have tried to contact them several times and there just isn't a way to get a response. I have messages that have been waiting 25 weeks for a reply. There is no way to cancel the contract via the website. I have removed my payment method and they still keep charging the last card on record. They are charging me and I get nothing in return at this point. My goods are long paid off.

They were horrible. They are bunch of shady con men operating as a company. The customer service is abysmal. I was thinking of using them again. Not. I will never use them and I will not recommend them to anyone. Find an alternative because they are not a company with integrity.