Fender Musical Instruments CorporationReviews of fender.com

I purchased a Rumble 100. It was shipped to me. Sound would not come out the speaker but it worked through the direct line out into the sound system. I called Fender and spoke with Caesar Tapia. He was very helpful. He answered all my questions. Then he apologized for the trouble and told me he was sending me a me a new replacement amp. The amp came in a few days and works perfect. Thank you Fender and Caesar Tapia for your understanding and outstanding service!!

Had a really great experience with Fender, as there were a couple of items needing replacement under warranty. From contacting the company to speaking with Caesar in Customer Relations, the entire process was easy and hassle-free. The replacement items arrived quickly, and my son is back to playing his guitar. Great customer service and a great experience overall!

I had placed an order for a Fender part and it arrived damaged. I reached out to Mark B, with Consumer Relations Fender, and he immediately responded. He not only shipped a new Fender part, but he sent it on a next day delivery and he had it shipped in a box. The box kept the part from being damaged and the part arrived in great condition. Thank you to Fender and Mark B. for great customer support.

Honestly didn't expect to be writing one of these, but here I am. Mark B., man. Every single time I reached out, he treated me like a friend, not an order number. Patient, kind, knows his stuff, and just a genuinely good human. Thank you man. Seriously. And David Lansing. I picked the wrong cover for my amp (totally on me), and instead of making it a whole thing, he just took care of it. Fast, generous, zero hoops. That kind of grace sticks with you. At this point I own more Fender gear than I'd like to admit, and it's never let me down. But it's the people who made me a customer for life. Thank you, Fender. Really glad you guys exist. Elin

I bought my first mexican Fender guitar, and I ordered it directly from Fender’s website. There was a initial hiccup with my order, and I had a hard time reaching the French speaking customer support line. When I tried the English speaking one, I was immediately connected with Tobi. He was really helpful and fixed my issue quickly. I really appreciated his support. I rate 4 stars only because of the difficulty of joining the French hotline. If you can’t speak English, then it’s harder to get support, which I find unfair.

I purchased a Fender Starcaster and had a great experience. All my questions were answered, and it shipped fast! Their mod shop is great too if you're looking for something a little unique.

A small part failed on my Guitar stand that was just out of warranty. I submitted a video of the problem and documentation of purchase and Fendrr stood up to its good reputation! Thank you Mark B.!

Cory West was so very helpful and replaced a cord that I purchased through a 3rd party vender. It only took me minutes on the phone and less than 36 hours it was delivered to fl from the west coast.