Fender Musical Instruments CorporationReviews of fender.com

What a great response and resolution to the issue that happened, wrong parts sent for my guitar, twice. But alas Sam came to my rescue and sent me a refund for both of them, then I was informed they would find the correct one and send it out for free. What a great service, I have always trusted Fender and know several people who have their equipment, and no complaints, so still living up to their standards and good name.

I had a great experience with Fender Custom Care regarding the registration and warranty card for my Custom Shop Stratocaster. There were some delays due to internal circumstances, but the support I received was absolutely outstanding. Mark B from Fender’s Consumer Relations team went above and beyond to make sure everything was sorted out. He kept me updated, handled the reshipment personally, and made the whole process smooth and stress-free. That level of customer care really shows Fender’s commitment to their customers, even long after the purchase. Huge thanks to Mark B for the friendly communication, professionalism, and dedication — truly exceptional support.

I had a problem with one of the channels on a Fender Amp. It was still under warranty, so I reported it to customer service. I sent a short video to explain the problem, as requested. I was astonished to see that, shortly thereafter, Fender sent me a new amp and did not even ask me to send the defective one back. It is rare to see such outstanding customer service! Every chance I get, I will be praising Fender for its great products and fantastic customer service. I LOVE FENDER!! ***** Special thanks to Marc B for giving me such an excellent customer service experience.

So I got my daughter a little fender PA for her birthday. It stopped working about 9 months in. I was dreading calling in about a repair. My guess was probably going to have to pack it up and ship it somewhere on my dime of course. Probably going to have to wait months for it back, probably going to have to fight with the company just to get that if I’m lucky. Well, I called Fender and after about 15 minutes on hold I was greeted by Mark B. After just a brief description of what was going on, he says ok well we’re just going to ship you a new one. I say ok where do I have to ship the old one? He says nowhere, donate it or keep it for parts. Honestly I can’t believe what I’m hearing but I’m like what do you need? He says email me your info and we’ll be in touch. So I do, and the next day I get an email back with an order number. Tracking information coming soon. I had pretty low expectations to be sure, but I was completely blown away with how Fender treats its customers in 2026. Thank you Mark B. and Fender for an amazing customer experience.

In addition to their iconic and wonderful guitars, Fender has great customer service. I emailed a technical question and got a very prompt and helpful response. Gotta love Fender!!

I had some issues with an amp i just purchased. I talked to kane kitchen in the usa and he helped me out. He went way above and beyond . Great person to deal with .

Cesar Placeres of Consumer Relations went the extra mile for me and got me the software promised on Amazon with the purchase of Presonus studio monitors. He made sure I got the latest version of the software. Unfortunately my computer is older so I needed older versions of the software. He tracked them down for me and made sure I got it and if I had any problems installing or using it made himself available to help. Thanks Cesar!

I had an amazing experience dealing with the Fender Customer Relations team, and Mark B. specifically. He was responsive throughout my interactions with him and went above and beyond to help me resolve my issue. I felt fully supported by him throughout the process and that means a lot to me as a customer.