Fender Musical Instruments CorporationReviews of fender.com

Amazing! The Stratocaster is good and they have good customer services that helped me, they also have guitars for basically everybody (like beginners, intermediates, pros, and so on so forth). They also have a mod shop to where you can make your own guitar, just amazing, good job Fender!

Great customer service from Ben one of the Gear Advisors on the EMEA team I had a strap lock for a guitar strap break & Ben sent a replacement out without any objections!

My husbands guitar stopped working , it’s still under a 2 year warranty. Caesar went above and beyond. Currently waiting on its replacement. His customer service was exceptional and truly understand why this brand is trusted and noteworthy!

Fender have recently taken the legal high ground by winning a copyright case preventing other companies from selling copies of their designs. Fine. But if you’re going to enforce the law when it suits you, you don’t get to pick and choose which regulations matter. Advertising standards exist for a reason. If a manufacturer publishes a specification and charges accordingly, the product should actually match that specification. My personal example is the Made in Japan Hybrid II Telecaster HH, which Fender’s own specification states includes push-pull coil-split functionality. The guitar supplied does not have a push-pull pot fitted at all. The advertised feature simply doesn’t exist on the instrument, despite the functionality also appearing in the specification when checking the serial number. To give some context to the frustration here, this is now my 7th or 8th attempt at purchasing a new guitar after repeated issues across different instruments. Others have arrived dented, with lacquer peeling, or with parts loose and wobbly straight out of the case. One example, an Ultra model costing over £2,000, even arrived with metal protruding from the pickguard, which should never have left the factory on a flagship instrument. Fender have a duty of care to there customers. For the record, in every case I personally saw the manufacturer’s packaging opened for the first time in store and twice at home, apparent from one which had previously been opened, so it is a reasonable assumption these are factory/ manufacturing quality issues, not retailer handling. GuitarGuitar have actually been excellent throughout and have raised this issue with Fender on my behalf. At this stage I simply haven’t yet received confirmation of how Fender intend to resolve the matter. All I’m asking is straightforward: that the guitar I purchased is brought up to the advertised specification under warranty. I genuinely want to be able to write a positive review saying that a problem was brought to Fender’s attention and they stepped up and put it right. As a new customer, that would go a long way. Right now I’m simply hoping Fender will do the right thing.

Had a minor issue with some Fender strings I bought from my local guitar store. Wrote an inquiry to Fender and received a reply from Caesar Tapia. Caesar responded professionally and courteously and even offered to send out some replacements. Now that’s customer service! Thanks Caesar and FMIC! 👍🏼

During the 2026 Presidents Sale at Fender, I decided to order not one, but two of the discounted Vintera II basses: a 60’s Precision in Olympic White and a 70’s Telecaster Bass in Seafoam Green. Immediately after ordering I had reached out to Fender Customer relations to see if lighter and more nicely figured necks could be shipped. Upon receipt of the two instruments, I was beyond pleased! Both are light with wonderful neck figuring and played beautifully right out of the box! The Precision reminds me of a CIJ 80’s Oly/rose that I got from Talkbass years ago and has long since left the stable. From playing Fender 5 string Precisions over the last ~10 years in church, the wider nut on this rosewood board is a dream to play. Lightweight, beautiful rosewood slab board and a pure creamy dreamy classic look and feel that makes her a joy to play! I had previously owned CIJ ’51 and ’53 Sting re-issues that in hindsight, had regretted selling . When this Telecaster Bass popped up with the similar visual vibe at the price point, I had to go for her, and I am so glad I did! She’s downright beautifully sexy in Seafoam Green and I love the thicker front to back feel of the deep C neck profile Of course, the headstock shape is the total bomb. I just love the simple elegance of this instrument, and the non-sculpted slab body is a nice reminder to stay healthy in the abs area! One of the Youtube reviewers of this bass commented on how responsive the bass is to plucking hand placement, and I could not agree more! The fit/finish on both instruments are excellent and very pleased with pulling the trigger on these. I really can not keep my hands off these two beauties and bringing them into the family has inspired more practicing time! Well done Fender! Sincerely, Rob Rule NC, USA

Der Shop ist großartig. Unglaublich schnelle Lieferung und zwar bei allen Bestellungen. Wenn etwas beim Transport passiert oder ein Instrument Mängel hat, kümmert sich der Kundenservice schnell und persönlich - ehrlich und auch mit Selbstironie - Das ist fantastisch. Also Fender… Beste Instrumente seit 1950 und tolles Team im EU Shop 75 Jahre später. Danke für die Musik(instrumente) Frank

Fantastic customer service. I had a 10ft cable go out and verified with a tester the hit was bad. They quickly replied and offered to send a replacement. Very satisfied.