FelicegalsReviews of felicegals.com

Attempted to reach out to support for assistance after my product did not match the example (much much darker) and got no response

The ring came the wrong size from what I ordered. The customer service was extremely poor and unhelpful.

It took almost 2 months to get an now after just 2 weeks of being worn the black finish is wearing off the ring...total bull shit spend 2k on a wedding ring just to have it be shit

I absolutely loved my ring when it arrived. It was beautiful and felt perfect as an engagement and wedding band set. Unfortunately, it's been downhill since that initial "wow" moment. I received my order on March 27, and by June, my ring was already missing three diamonds. For context, I'm a therapist, so my work doesn't involve heavy manual labor—mostly talking with clients and typing notes. The first two diamonds were lost while I was taking off a basic, loose-fitting cotton shirt. The ring snagged on the fabric, ripped the shirt, and pulled out two stones. The third diamond disappeared while I was simply making my bed. These are some of the most ordinary daily activities imaginable, so having my ring fall apart during them has been incredibly disappointing. When the first two diamonds came out, I considered sending the ring in for repair. However, after reading the warranty language regarding bent prongs, I felt like I would likely end up losing that battle. It seemed easier to have it repaired locally rather than ship my ring away for weeks. Once the third diamond fell out, though, I started to feel that the issue wasn't bad luck—it was the quality of the ring itself. The repeated stone loss during normal everyday wear makes me question the durability of the setting. The clause regarding bent prongs almost feels like an acknowledgment that this ring design is particularly vulnerable to damage. At this point, I'm honestly glad I only purchased the 14K version, because I can't imagine how many more diamonds I might have lost over time. I spent $1,635.92 on this ring, and only a few months later it no longer feels wearable. That's incredibly disheartening, especially for something that was meant to be such a meaningful piece of jewelry.

LAST AND FINAL EDIT 10/17/2026: If you are reading this or following along for the last updates I provided, I wanted to give you one final update and yes you may have noticed that my review changed BREIFLY to 5 stars on 10/10/2026 after Abby and her "finance" team EXTORTED us for a 5 star review BEFORE she would RETURN OUR LAST PAYMENT TO US! This company is 100% A SCAM! They say they are based in Tennessee, the necklace they sent us as an "apology" came from a house in Montgomery Maryland, across the street from the Montgomery County Jail because that is totally in Tennessee. We have been waiting MONTHS for a final return of our last payment but Abby & whoever she is working with "couldn't follow through" until I updated my review. Going against our written agreement per our emails with Abby that we would update once ALL payments were returned and we received the necklace they were sending as a "apology". Quick side note: they told me it was a sterling silver necklace and I don't have any metal allergies but sure as hell did I itch like crazy after wearing it for an hour....again you are NOT getting quality here folks! We got a email from Abby on 10/10/2026 asking me to update my reviews BEFORE they would finalize the last bit of money they owed us...our guess is that whoever they were working with/for wants to try to sweep this under the rug but you thought wrong. I updated the review, we sent the screenshot and then she came back and said "Update it to 5 starts..." what about anything we have had to endure with you Abby would be "5 star" worthy??!! I again logged on to Trustpilot at 11 PM my time, and changed the starts so that we could finally get the payment and be done with her bull crap. If you are wondering how long it took to get the payment...that would be 7 DAYS all because they originally stated they "couldn't process it" through their return portal (like how we got the other payments back) and that they would PayPal my husband. Instead they sent it through their "system" even though they said they weren't going to do it this way. If I could give negative starts I certainly would. RUN FAST AND RUN FAR! PIECE OF CRAP SCAMMERS ALL AROUND! And for my girls wanting "Black Gold" just know it has to be replated every 3 months and almost no jewelers know how to do it - this came from our actual jeweler! EDIT 6/20/26: Well I wish I could say they did better but they did worse…if that is even possible. We had to argue with them that what is fair is they remake the ring and not send it USPS. They agreed. Cool. Then they hit us with “well technically your ring isn’t paid off so we won’t remake and send it until you pay us $1,000”. How did you send a ring that wasn’t paid off when your policy says it has to be paid off? Oh I know! They relied on “Well it was a system error.” No y'all are greedy. My fiancé and I talked about it and decided to see what a local jeweler could do for us. We AGAIN tried to reach this company and ask to start the refund process as we decided that after all the crap we are dealing with it wasn’t worth the headache of working with them. We emailed them Monday 6/15/26 is now Saturday 6/20/26 and still NO RESPONSE. Seriosuly people avoid this company!!!! They never respond and are incredibly difficult to work with. What was supposed to be a fantastic and unique piece of jewlery that I would cherish all my life, has turned into the worst experience I have ever had with a company. All we want is a refund so we can move on and get SOMETHING from a local jeweler. Especially since all this crap I won’t have a ring for our wedding that is at the end of July. STAY FAR AWAY! STAY AWAY FROM THIS COMPANY! This company severely lacks on communication. On their website it says they will reach out within 24 hours but they NEVER respond. Both my fiancé and I have sent multiple emails that ALL go unanswered. We are trying to pay off the $4,000 ring we custom ordered through them but no one is responsive. They mailed us something via USPS but won’t tell us what it was as they don’t respond to communication. It had to be signed for which the mail carrier did not confirm who signed for it and delivered it to the wrong apartment (we are already putting action with the post office as well) but, we have no idea what it was they were sending us. We are REALLY hoping it wasn’t my ring. Both my fiancé and I are starting to think this is a fraudulent/scam business and if no communication is returned in the next few days, will start disputing charges with our bank and go to a local company. It is such a shame because I was in love with this ring and everyone I showed it to adored it! I guess they just don’t care which is whatever. They need to be more responsive cannot take money and continue to not respond to communication attempts especially with purchases that are this expensive!

Ordered on march 20th and it’s now middle of may and I haven’t received the ring and they charged me for the ring already. Very upset and waste of money.

Do not opt for natural diamonds. I paid an extra $1200 USD for natural diamonds to be in my ring set. Upon receiving, and then examination by 3 different reputable gemologists; the gemstones are verified Mossanite. Nothing in my order even said this customer had opted for natural diamonds(just a big difference in price); nor any diamond certificate received in packaging.

Unresponsive to email for two weeks.