FedexReviews of fedex.company

It’s so unfair that FedEx don’t post realistic delivery estimates. My recent experience with fedex was so poor beyond words. Whilst being in Jamaica for my dad’s funeral I urgently needed to send documents to the UK. Having checked the delivery times the website showed a delivery date within 5 days so I scheduled this at a cost of £186 +. I never would have arranged this if I’d known it was going to take more than 2wks. And yes, the documents arrived back to the UK on the same day that I did. None of the numbers on there websites work anymore to complain. What’s going on???

We live down a 3.7 MI dirt Road the drivers refused to come back here we've tried to give all of the drivers our cell phone numbers so that we can meet them at the box with our packages or if they're small enough they can just go in the mailbox we give them permission to do so but we've been waiting on packages they refuse to come down our dirt road we live at 3913 3909-3917-3911 Pennyroyal Road 29440

Package Delivered to Wrong NEIGHBORHOOD!! Says delivered and shows a proof picture. Not on my street, not in my neighborhood. HOW INCOMPETENT CAN THEY BE!!! We have no way to be compensated for losses with their current system!! Absolutely atrocious! WHOMEVER is delivering for FEDEX in New Caney, Texas is THE WORST!!!

Worst customer service! They delivered my package to the wrong address. I called them the same day and they told me they delivered my package to the wrong address but had to open a case about it. I asked what the next action would be and he guy on the phone said they would try to get the package back but no guarantees. I then asked if they would reach back and the person on the phone said they would and then said have a great day and stay safe and hung up. No updates and i called back the next day. The guy informed me that they had escalated my case to a manager and he would reach out to me. He hung up after that. I received a voicemail from the “manager” apologizing and stating to call back for an update. I called back and the man said it wasn’t their fault as the shipper had put the wrong address so they were going to close down my case as they did nothing wrong. I told them that the shipper sent me the correct address on my confirmation email. The manager then said well we have the wrong address so it’s not our fault and we are not liable. Have a great day and stay safe. He then hung up. Worst customer service ever!!!

Please do us a favor FedEx and get out of the business! Worst shipper ever! Never on time, hard to reach, not helpful and just a joke of a company.

I live in Austria and I ordered an item from ebay from outside the European Union. Europeans are forced to pay import taxes (EUSt.) in advance during the payment process on ebay. However, a few days after my package arrived I got a letter with an INVOICE from FEDEX. The invoice was for paying import taxes (again) and there was an additional FEDEX service fee of 5.00 EUR! I told FEDEX that I have already paid all taxes in advance but they did not care. I soon understood that there was no way eliminating this double taxation issue from my side and therefore I accepted to pay the EUSt. twice, but I requested an invoice correction at FEDEX in their online platform as well as via email (tax calculation was incorrect due to an estimated item value which was too high). I sent FEDEX evidence for the item value (the original invoice) and then I waited for a response. The only response I got was another letter which was a very unfriendly DUNNING NOTICE. FEDEX threatened me with the DEBT COLLECTION AGENCY instead of sending me the requested corrected invoice! The only email responses I got from FEDEX were automatic replies from stupid email bots! FEDEX SERVICE is HORRIBLE despite the high prices and high fees – stay away from this kind of international money collecting agency / SCAM COMPANY!!!

Fedex fails again. A friend shipped a small one pound package to me from Cocoa, Fl. It went to Ocala, good so far. 3 days it was in Ocala! Called Fedex customer service 3 times. Nobody cihld tell me where the package was. Then it showed it left Ocala. The next day (18 hrs later, tracking showed it left Ocala again. Did not state what fedex point is was on it's way to. Finally it showed it was going to somewhere in Virginia. The package would be delivered the next day which is Sept 28. It was on Fedex Home Delivery, fancy title for Fedex Ground. It made it the Zelienople, Pa distribution center, showed out for delivery at 7:38 am. Mind you, when the package was shipped it was supposed to be here on the 25th. So now I just got a message that it's delayed there due to weather. Another ??? moment brought to by Fedex. I'm no more than 25 miles from where the package is. Weather delay? Bull! We had off and on rain today but I guess Fedex trucks are made of some kind of water soluble metal. (The photos show the messed up tracking and transporting on Fedex), darn, no way to add photos on here I guess. Nope, never again. Use UPS, they are more reliable. Through my employer, i can get a big discount on Fedex. I still prefer UPS. This package was shipped by a friend so it was the regular full charge. $30. Pony Express could have got it here sooner. Fedex doesn't does not give a, you know what, about their customers. Even tried telling customer service i wanted to speak to a management person. Denied all 3 times. All 3 times I also got someone that was very very hard to understand. They weren't US based customer service. Fedex evidently outsources their Customer Service where they can get cheap help. FedUp with FedEx,

Fed Ex has become the worst shipping company in the nation. They used to be the 2nd best behind UPS. They send bogue delivery attempt messages! I was expecting a package that required a signature, so I had to make sure I was home to sign for it. I was home waiting the first day, then I received a message that they attempted the delivery and no one was home. Wrong! They never came. My security cam is proof. I called the customer service and she said that she would send them back the same day for another try. You guessed it, it never happened. The next day, again the same thing. Got a message that the attempted delivery wasn't successful. What a bunch of lies! Now, they are supposed to make a last attempt tomorrow. If they do the same thing, the package won't be delivered. Avoid them! Management needs to be fired.