Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
202 reviews
Federal Direct Tax ServicesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Federal Direct Tax Services we are committed to ensuring you receive the best service and support you need when starting your own tax preparation business. We have been providing income tax preparation services and income tax training for the past 17 years. We feel that our tax business partnership packages represent one of the finest and most profitable opportunities in the income tax preparation industry, and we look forward to supporting your office. All of our tax partnership packages include professional tax software, whole-office training, unlimited tax support, unlimited tech support and all the bank offerings that the industry has come to know so you can be sure that you're able to compete with large corporate chains on an even footing. Whether you've just gotten out of a bad franchise break-up or you're starting from scratch, Federal Direct is here to help you establish and grow your business. Meet the TeamTax Business PackagesContact UsRequest a DemoContinuing EducationA+ BBB Rating
Federal Direct Tax Services (federaldirecttax.com) has 202 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
202 approved reviews, newest moderated first
I was hesitant in becoming a Federal Direct partner. After speaking with Adam, I felt more at ease and it made me become a partner. Since becoming a partner I have experienced nothing but the best support from everyone at Federal Direct.
By Abel S.
THIS IS MY 2ND SEASON WITH FEDERAL DIRECT TAX SERVICES. AND FRANKLY SPEAKING,THIS WONDERFUL ORGANIZATION HAS HELPED ME ALL THE WAY. THEY ARE ALWAYS THERE TO HELP US SUCCEED.THERE IS NO TECHNICAL ISSUE YOU ENCOUNTER THAT CAN NOT BE RESOLVED BY THEM, WITH A SMILE. MY EXPERIENCE, TO THE BEST OF MY KNOWLEDGE, IS WONDERFUL. PLEASE DO KEEP IT UP.
By Anthony Izu N.
The software is a little hard to learn but the customer service has been good and mostly helpful.
By June O.
I started in December 2015 and they were right there, giving me the necessary tools and guidance to run a tax business.
By Felix C.
I bought into federal direct with no tax experience and I feel like I was set up for failure as I had no building and was peer pressured into buying the service with little to no training. However after talking it over John has given me a refund on the software and all I can say to that is thank you John that really helped out. All I could say is if you are going to do taxes, be prepared to succeed study taxes from a few years back if you have to, get a building, put the software to use and their team will help you Im sure of it.
By Adam D.
doing business with federal direct is like doing business with an old friend there's not one thing they won't do to assist you, so you know they are there to help you succeed
By Walter B.
I have been working with Federal Direct Tax Services for 5 tax seasons, since 2010. I appreciate the attention and assistance that they give me at ALL times. Any issues I have with my clients' returns, they are willing and capable of assisting me with a resolution. I like the fact that everything I need is under one "roof". Continuing education, Tax Updates, Forms, Consultants and especially the tech-support. I have confidently recommend them to individuals that desired to start their own tax business. Thank you for Federal Direct Staff for being there for me.
By Renee A.
Been very helpful throughout my initial contact with the company, getting me set up and getting ready for my first tax season. Looking forward to a long and profitable relationship.
By George U.
