They do not read emails
I have been trying for the past days to get in contact with customer support to cancel my order and no one has gotten back to me or said anything about my order.
By Amber H.
Monday, November 9, 2026 · Customer reviews of US businesses
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739 reviews
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FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
739 approved reviews, newest moderated first
I have been trying for the past days to get in contact with customer support to cancel my order and no one has gotten back to me or said anything about my order.
By Amber H.
I payed 25$ extra for three day shipping and it's been over a week and have not heard back from company after sending two emails.
By Elizabeth H.
The company should prepare for the busy buying season. It should not take 7 to 10 days just to package an order. Then split my order into 4 different packages. That's not environmentally friendly. Update the shipping process.
By Chris
my order from dec/23 and said shipped on dec/27 but still not on the way
By vu N.
Please improve on the staff customer service skills. Be more welcoming and helpful. I been supporting feature since 2012, and the new staff there needs a lot of work and be aware of who they are assisting.
By a supportive C.
I never received my order nor a notification about any delays of my order and I cannot track it either. Extremely disappointed.
By Shanika G.
My package has been delayed for more than a week and it still hasn’t shipped
By Tawhid A.
Worst site ever, never shop here ever in life!!!!!!
By Kemonie J.