Very good
Fast delivery. Always good shopping with you all.
By Bam
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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739 reviews
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FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
739 approved reviews, newest moderated first
Fast delivery. Always good shopping with you all.
By Bam
I always have to wait over 2 weeks for my order to even start shipping. This isn’t the first time either.
By Aaron
Response from FEATURE· Aug 21, 2023
We do apologize for the delay in delivery on your order. Our shipping team strives daily to get all orders out as soon as possible. Providing great customer service and getting out customer orders shipped out is something we focus very hard on.
The prices were great and the sales are off the charts and people need to stop sleeping on Feature and get on board and believe in them.
By Keith D.
Super long order processing time. Haven’t even received my order from the third week of July. Ridiculous!
By KFlores
Response from FEATURE· Aug 21, 2023
We do apologize for the delay in shipment and delivery of your order. We experienced some unforeseen causes in order delay due to inventory. I see your order has been delivered and I hope all is fitting. Thank you
Product arrived as expected
By Robin G.
Response from FEATURE· Aug 21, 2023
We do apologize for the delay in shipment and delivery of your order. We experienced some unforeseen causes in order delay due to inventory. I see your order has been delivered and I hope all is fitting. Thank you
Bought items during the 50% off sale and while the shipping took longer because of the amount of orders they received they communicated that and all my items arrived
By Tia M.
Never received my package delivery people sent it to the wrong house and now I have to wait 30 days to even file a report
By Dajuan F.
Response from FEATURE· Oct 12, 2023
All orders are shipped and delivered to the address provided by the customer during checkout. Our shipping team does not alter or change addresses during the shipping stages before handing packages to the provided carrier. You may contact a live agent 9am-5pm Monday-Sunday in regards to filing a claim on your behalf.
Haven’t even got my package yet, takes forever for a response back
By Cody C.
Response from FEATURE· Oct 12, 2023
During highly discounted promotional periods you will find Feature fulfillment time to be 10-14 days. During this promotional time you may experience delays. We do have live customer service agents working 9am-5pm Monday-Sunday to answer all customer questions and concerns around our stated policies via live chat, please reach out with questions and we will gladly be able to assist.