Jason
Jason, was a patient and very helpful.
By Michael P.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
594 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are fortunate to be dedicated to professional and responsible company management. Our travel specialists are guided and motivated by our guiding values, helping us to serve a diverse range of customers. In addition, we carved out a niche in the travel business, earning us a high profile among our suppliers and customers. We assume that travelling is an adventure in and of itself. It's expected to be fast and painless.
FBC Travels (fbctravels.com) has 594 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
594 approved reviews, newest moderated first
Jason, was a patient and very helpful.
By Michael P.
I had booked a flight and was looking forward to receiving my ticket. Soon after, I received a call from your agent, Ms. Elena Ross, who informed me that the price of the flight I had booked had risen and gave me other options. I was irritated by the change because I couldn't afford the increased price at the time, and the agent was quite cool and professional in explaining the problem. All I wanted to do at that moment was hang up and hunt for other options on my own, but she actively engaged me on the phone, offering several additional solutions. She was persistent, and after several back-and-forths, she was able to find me another flight that was quite close to my destination at a reasonable price. She was quite helpful.
By Mike
It has been over twelve years since I have been able to visit my youngest son and his family. So when I called FBC I was served by a lady named Elena Ross and she helped me get a flight to see them at a very reasonable rate. She was polite, concerned about my needs and got me a reasonable rate on a ticket. I am leaving the third week of October and can hardly wait to get there.
By Marianne Wood B.
I am very thankful to the team for their great service and support. It was a great experience. Special thanks to Kevin for his help and guidance.
By devashish G.
Your Representative named kevin was very helpful. He explained everything and helped resolve where I had gotten stuck on the website. He was very professional, treated me with respect ,It was pleasant experience to talk to jason to deal with somewhat complex situation, thank you.
By Rakhi
This is a bait and switch it should not be allowed they have the flights listed and then they change the rate
By Raquel
She was very helpful & helped us get a great deal.
By Jada
Had a few problems with my cc company but was taken care of.
By Charles F.