Delivery service
Delivery service. The product took much longer than expected.
By Mike A.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At FastoolNow.com we have over 30 years of experience in the construction tool industry. We are family owned and operated in Michigan. We not only sell products online, but you can also visit our showroom! We are a proud member of STAFDA, and look forward to serving all of your tool needs.
FastoolNow.com (fastoolnow.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
344 approved reviews, newest moderated first
Delivery service. The product took much longer than expected.
By Mike A.
Good customer service and promt shipping.
By Dennis W.
Great products with wonderful support!
By Patrick G.
Great Price and Fast Shipping with tracking. I highly recommend
By Gilbert L.
Parts were readily available and shipping was speedy. Able to easily track orders. Have had great experiences with our orders so far.
By CARA D.
I was sent the wrong part and when I brought it to the company's attention nothing was done and I had to just buy the parts elsewhere. Spent $55 in change with shipping for next day. It took almost a week and both peaces were wrong. When I tried to have it fixed I was told it wasn't there fault and if I wanted different brackets I would need to put in a new order. Will never use them again and would 100% not recommend to anyone
By Zachary D.
Response from FastoolNow.com· Oct 15, 2026
Hi Zachary — I'm sorry the project was delayed. To clarify for anyone reading: the part on order 170750 was the HCP2Z, which fits a single 2x member. Simpson Strong-Tie doesn't make a double-2x version of this hip corner plate, so there wasn't a different bracket we could swap in — we sent you Simpson's own drawing and specs showing that. When you asked to return them, we sent the return form the same morning, and the refund will be issued upon receipt of return. If you're still trying to tie a doubled 2x6 hip, email me and I'll try to help you find a connector that actually fits. — Nate, FastoolNow
Fastool provides some hard-to-find hardware items at a fair price. My purchase of specialized Simpson Strong-Tie screws, which I could not find locally, arrived in perfect condition as described. I will check with Fastool again to meet future needs.
By Mark F.
Shipped quickly and accurately. Communicated each step of the shipment.
By Jeremy W.