FarmryReviews of farmry.com

Response from Farmry· Oct 24, 2026

Hi Mark, Thank you for taking the time to share the details of your experience. It sounds like getting everything sorted out took more back-and-forth than it should have, especially with the bent shipping frame, missing attachment pins, and the loose bolts. We’re glad you were eventually able to get the mower set up and working properly. Your comments about the packaging, setup instructions, and hardware are helpful, and we’ll share them with the team for review. We appreciate you giving the mower a try and hope it continues to serve you well. Best,

Response from Farmry· Oct 9, 2026

Hi Douglas, We’re glad your order arrived safely. We know timely delivery matters, and we understand that the wait was longer than you had hoped. Your order was placed on August 24 and arrived on September 17. We appreciate your patience throughout the process, and we’re continuing to improve how we communicate inventory availability and shipping timelines so customers have a clearer picture from the start. Best,

Response from Farmry· Sep 17, 2026

Thanks for sharing your feedback, Michael. Assembly can take some time, and we’re sorry the instructions didn’t make the process as clear as you expected. Our support team is always available to help with assembly questions and walk you through the steps when needed. Best,

Response from Farmry· Sep 9, 2026

Hi Kenneth, We’re very sorry for the long wait and for the frustration caused by the back-and-forth communication. Our after-sales team is actively working on your case, and we’ve already arranged to ship you the longer PTO shaft you need for your quick hitch setup. We sincerely apologize for the inconvenience and appreciate your patience while we get this resolved. Best,

Response from Farmry· Sep 3, 2026

Hi Brian, We’re sorry for the confusion and for not getting back to you sooner. We checked order #6177 and found that both the order confirmation and shipping confirmation were sent, but could not be delivered to the email address provided at checkout. Our team will contact you directly to confirm the correct email address and resend your receipt and order details. We’ve also confirmed that your shipment was delivered on August 18.

Response from Farmry· Jul 3, 2026

Hi Jon, thanks for sharing your experience with us. We sincerely apologize for the inconvenience. Our support team follow up with you to review what happened and see how we can make things right.

Response from Farmry· Jul 3, 2026

Hi David, thank you for sharing your experience with us. We're sorry your CP85 didn't arrive in the condition it should have, and we understand why this was so disappointing. We appreciate the detailed information you provided. Our team will be in touch with you directly to review everything and work toward a resolution.

Response from Farmry· Jul 3, 2026

Hi Mike, thank you for your honest feedback. We're sorry to hear the information you received before purchasing didn't match the product you received. We understand why that would be frustrating, and it's not the experience we want anyone to have. We'd like the opportunity to learn more about what happened, and someone from our team will be in touch with you shortly. Your feedback is important and helps us improve.