Family RV CenterReviews of familyrvonline.com

If I could give -5 Stars I would!! I *WISH* I had've read the review below before buying here!! I just bought a 2018 Dutchmen Kodiak (1 of 3 currently in the nation that I could find) and BOY, although the Trailer is just what I imagined, Family RV Center is anything but. Their only saving grace is the salesman, Rodney Rogers; he was kind enough to give me some new sewage hoses, a new water pressure regulator, and other very useful items with a Starter RV Kit and took his time to go over everything with me, nearly thrice!!; everything else is GOD AWFUL. To date, here are the issues they left me with (and this is after them inspecting the Trailer, not once, but TWICE): - No Electric Brakes!! Issue was a *CUT* electric brake wire INSIDE THE TRAILER PLUG (spliced in a new wire, replaced plug) - a tire that was BALD on inside tread, and uneven tread throughout! - *ALL* tires underinflated (lowest was 49/65 PSI!!), and one side of the trailer MORE underinflated than the other!!! - a trailer pumped full of sulfur water in every tank that took nearly 2 weeks to flush out! (was told this was due to another town's water supply) - *ALL* 4 tires **UNDERWEIGHT** Rating for the Trailer's GVWR!!!!!! - a *SPARE* Tire that (while brand new on a brand new rim) was a. TOO BIG FOR THE OTHER TRAILER TIRES (225/70 vs 205/75) b. ON THE WRONG RIM FOR THE TRAILER AXLE AND HUB!!! (rim was 6-lug, trailer is 5-lug!!!) - a missing gas shock on trailer "front" door; door just swings out and hits the trailer!!! - lower dinette drawer mount screws blown out.. drawers useless and to top it all off, the RV Tech installed my Fastway e2 brackets (for my weight distribution hitch) **UPSIDE DOWN** (correct orientation is bolts up for a top-mounted coupler, he installed for bottom-mounted). I had to pull over and fix it myself (Thank God I had my tools!!) in a TX Heatwave!! Nearly passed out!! It stressed my truck out and nearly overheated it!!! I ended up buying all (5!) new tires, while on a road trip, (and a new spare rim!!); cost me $803.95! Besides the note about Rodney, the only other positives I have to add are that they gave me a Military Discount on my purchase, worked with me to hold the trailer because I was deployed at the time and having difficulty getting financing (due to my location, not credit!!!), and when my awning wouldnt retract, the Tech answered an off-duty call and walked me through potential fixes (it was a pinched wire that I zip-tied out of the way). OVERALL, however... Take my advice. Buy from Family RV Center... IF YOU DONT VALUE YOUR OWN LIFE.

I wanted to get a camper that fit my family better. Drake Brown was the MAN! He did all the leg work and got me in what I needed! Awesome service and sales team.

Called before I left on 2 hour drive, spoke with Zach, told him what we where looking for, on our way he sent text of options they had, upon arrival he was super helpful. My son purchased his first camper! Was a all day deal doing finance and preparing camper, but Zach was there thru the whole thing and stayed to the end to even walk us thru the camper and all the functions. Just want to say Thank You sir for making us feel like a true customer!! We will refer more friends your way. Also would like to thank the service crew for cleaning and checking the camper out before us taking ownership.

A few weeks ago I was in touch with Rodney regarding the cost to ship a travel trailer to California. It was not an option, way too expensive. Fortunately he followed up with a message that he had a trailer that he thought might meet our needs in Sweetwater. He kindly did a Facetime tour of the coach and we put a deposit on it to hold it til we could get there; we had driven from Southern California to east Texas to find a coach to replace ours lost in a fire. Unsuccessful at finding what we wanted, we started home a day early to be able to take a day to get to Sweetwater and look at the coach Rodney showed us. So on our way home, we stopped, met Rodney, saw the coach, and even got to test tow it. It was just right. Rodney was not pushy, professional and seems to really care about what we wanted. He was easy to work with and was generous with things we needed to now tow home a travel trailer 1500 miles. We had nothing with us to camp. But he helped out a lot. Buying from Rodney was easy and fun. We await the title so we can suffer the consequences California will apply for buying our of state and "importing to California" Thank you Rodney for your help. We love it!

Sales folks were amazing. When the brake switch was installed by their service team, they damaged my truck. During the installation my cruise control, back-up camera, dashboard lights, and stereo system quit working. The Family RV service dept. told me that if I took it to Toyota Cert. Service and paid for a diagnosis, they would pay for the damage they did. I attained the diagnosis, gave it to the service dept. at Family RV, and they began the backpedaling. It has now been three months since the diagnosis, and they still haven't paid for the damage they did. I am out $2,800 because of them, and their owner won't return my emails. Stay away from this shady company!!!!

My family had an amazing experience with every employee at Family RV Center! But Rhylon Glass went above and beyond every step of the way! My 7 year old left saying "This is the best camper place in the world!" The Neal Family

Very good 👍and friendly folks.

I went to Family RV Center just to look. I thought I already knew the brand I wanted and Family RV did not carry it. I looked at the Crossroads Sunset and really liked it but went to El Paso to see the camper I thought I wanted. I found myself coming right back for the Sunset. Rodney Rodgers was the salesman who showed me the camper initially and sold me the camper when I came back. He is new at Family RV and wasn’t afraid to say what he did and didn’t know. He acted like a human being and not a hard core salesman who was only interested in making the deal. He took his time, answered my questions and showed me several units. He even sat with me in the recliners so I could see that they faced the TV and fireplace just like I wanted them to. The next step was the sales department. I really liked that no one from the finance area ever came to see me. They just did their job as I produced the necessary information for Rodney who was there every step of the way. I met Matt who thoroughly explained the excellent warranty and assured me it would be honored I met Albert from the maintenance department who explained how any repair needs and questions would be quickly addressed and resolved. I have had to call a few times and he has been true to his word. Again, I never met anyone from the finance department. They just did their job and wound up getting me a loan with the same company I had used for my previous RV. I feel I was given great trade in value for my old camper, a good interest rate and excellent terms. I would recommend Family RV to anyone and highly recommend Rodney who is on his way to becoming one of their best salesmen ever.