Family PandaReviews of familypanda.co

Never received my order placed 10 days before Christmas as a gift for my husband and his mother and it’s Jan 15 and still nothing i emailed Catherine and cancelled and she still shipped it the tracking has been stuck on shipped but no tracking since dec 25 still haven’t gotten my money back

I was told I didn’t have enough credit so I ordered on a new card well I got two of the same orders & just got the other yesterday so I won’t be ordering from here anymore because there are no reimbursement even if it’s your fault

Terrible experience, arrived Jan 5 - it was a Christmas ornament and a gift. Family. Panda wouldn't return, even though the item was NOT personalized and UNOPENED. I will never buy from Family Panda again

Ordered two sonogram ornaments for CHRISTMAS on 12\14 for my first grandchild. First ornament for Dad arrived January 6th, didn't make it on the Christmas tree did it? Christmas tree is already down as its after Christmas. The wording on the ornament was cut off on the sides, so you couldn't even read it. Second ornament for Mom hasn't arrived yet. I've emailed 5 times and gotten generic responses in each one including being called the wrong name. Obviously whomever is answering these emails is on top of things there. After reading others reviews, I wish I had read them before and paid the extra money to order from Shutterfly. I will be ordering one from there now since FamilyPanda is incapable of delivering on time. Having an unprecedented holiday ordering season is understandable, but not being able to answer emails or have any kind of reasonable answer in regards to orders is NOT. Once other ornament arrives I'll be starting the refund process for both ornaments as a company like this is not keeping my money.

I ordered Christmas sweaters weeks before Christmas. I received the package almost a month after ordering them. Last week, to be exact, which was too late for Christmas. I spent $70 with this company and they refuse to do anything about it. Would not recommend shopping with them unless you want to waste your money and get your package weeks after you need it.

I placed an order for an ornament with my baby’s sonogram for my husband for Christmas. It said guaranteed by Christmas, still have not received it as of January 9th. Christmas is over and the gift is pointless as of now. I have emailed 3 times asking for a refund and have received no response other than automated email that they have a higher demand than usual. I have been sent 3 different tracking numbers, none of them have shown any movement. An honest business who wants to support customers would provide people with a refund of their hard earned money. Very disappointed with their customer service and lack of ethics.

Very satisfied with my delivery will definitely order again!

Fraud alert This company is complete fraud. They sell your info and dont ship you product. When turning the over to police. They say o must be a mistake. Then run to another country. Complete fraud