Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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577 reviews
Family PandaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
I ordered this on December 14,2020 as a special gift for my son . It said will be here by Christmas or I would of never ordered it . Never received it until January 26,2021 ! It took longer then a month for a plastic ornament. I never got a apology or email back when I emailed to ask where it was ! Very disappointed and will NEVER order from this company again !
By Alicia Corsini S.
Order a poster from my wife to our sons (canvas poster). She is suffering from a glioblastoma and is unable to move, bed bound. She wanted to give her children a gift that would last. We received one of them, the other canvas -- no clue where it is. I have emailed multiple times and i get the same response. This is the first review I have ever written on anything that I have order. DO NOT BUY FROM THIS COMPANY. They need a complete overhaul of their customer support team. Do they have one.....complete joke:(
By novasoccer
Do not order!!! I will write this review again as my previous one has been removed! Ordered a seasonal present in November and at the end of January still not arrived! Customer services refusing a refund! Item no longer relevant (it was a cup with a message about a baby bump) but customer services refuse to do anything about it! Joke of a company! Do not order!!!
By Rebecca D.
Hoping to get my original order that was lost in transit soon. The , 2nd order was good received within 10 days and was satisfied withy purchase
By Nanette S.
Response from Family Panda· Jan 28, 2021
Dear Nanette, Thank you for your review. Regarding the replacement for your first order, it has been delivered to you on January 27th and we hope that you have well received the item. Once again, thank you so much for your kind understanding and hope you will enjoy the items. Best regards, Tracey from Family Panda
Got a great product for a good price in a timely manner. Will definitely use this company again.
By Don
Response from Family Panda· Jan 28, 2021
Dear Don, Thank you very much for your compliment. We are so glad to know that you are happy with the whole experience and hope to hear from you again soon. Best regards, Tracey from Family Panda
Horrible. If I could give this company and item 0’stars, I would! The advertisement for the ornament said I would receive the item by Christmas at the time of order and I didn’t actually receive the item until 3 weeks AFTER Christmas. Not to mention the item is beyond cheap and poor quality. The item looks like it cost the company less than $5 max to make and shouldn’t cost more than $10 tops and that’s pushing it. The ornament is made from a cheap plastic and if dropped it would probably break. I don’t recommend wasting your time or money on this company. False advertisement, poor quality, poor communication. Extremely disappointed!
By LT
Response from Family Panda· Jan 28, 2021
Dear Lauren, Our sincere apology for this unpleasant experience you had with us. We can totally understand how frustrated you were, but please understand for our situation as our company and shipping carriers are experiencing the unprecedented volume increases in this holiday season which affected the processing and shipping times of your order. Once again, we're deeply sorry for any inconvenience may have caused to you. We have set our products and services standard very high, however, in this situation, we clearly fell short. This is going to be a big lesson for us in providing products and customer support in the future, especially in the holiday season. And we hope that you will allow us a chance to be at your service again and show you our improvement. Thank you for your kind understanding. Best regards, Tracey from Family Panda
If I could give zero I would. I ordered a month before Christmas. Got an email saying it was delayed, but would still arrive before then. Never heard anything until it just showed up a month after Christmas. Worst company I’ve ever ordered from. Will never make this mistake again.
By Annoyed
Product acceptable. Shipping times, and customer service horrible. Would not use again. Ordered one item at the end of November. Got a notification that it shipped 12/25... after having sent emails about status it was finally ACTUALLY updated to have been given to the shipping agent. Prior to this it sat for almost 2 weeks having been “shipped” but in reality, the only update was that the shipping label was created according to tracking. After it was finally shipped took an additional almost week to arrive. Customer service was horrible. They inquired if I needed assistance in reading the tracking, and THEN mailed it out. For the price paid there are wayyy more reputable and more timely/appropriate sellers. It was a waste of money to have purchased a christmas ornament in November that wouldn’t get delivered until mid January. I could have used custom seller on Etsy for less money and far quicker turn around. Cute product not worth your time, look elsewhere.
By dacia H.
Response from Family Panda· Jan 28, 2021
Dear Dacia, Our sincere apology for this unpleasant experience you had with us. We can totally understand how frustrated you were, but please understand for our situation as our company and shipping carriers are experiencing the unprecedented volume increases in this holiday season which affected the processing and shipping times of your order. Once again, we're deeply sorry for any inconvenience may have caused to you. We have set our products and services standard very high, however, in this situation, we clearly fell short. This is going to be a big lesson for us in providing products and customer support in the future, especially in the holiday season. And we hope that you will allow us a chance to be at your service again and show you our improvement. Thank you for your kind understanding. Best regards, Tracey from Family Panda.
