Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
577 reviews
Family PandaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
The Panda staff were excellent. They responded to request quickly and the final product was beautiful.
By Shirley M.
Response from Family Panda· Jun 5, 2021
We're happy you're happy with the Personalised family tree canvas. Thank you for taking the time to share your review with us! Ciara from Support team
Very pleased with our custom canvas. Order arrived quick and spot on. Overall great experience.
By D M.
Response from Family Panda· Jun 5, 2021
We're so glad to hear that you're pleased with the canvas and that we were able to meet your expectation Thank you for sharing your experience with us. Ciara from Support team
The first cup arrived in pieces. The replacement cup arrived fully in tact but the personalized name was blurry. At this point Mother's day has long passed, so I just gave her the blurry cup. I won't be ordering from here again though. ** UPDATE ** 6-22-2021. BEST CUSTOMER SERVICE! After my above review Lily from the company contacted me. They replaced the replacement cup...which turned out beautiful this time.... and were so helpful and responsive that I ordered another item from them.. I am VERY impressed with this company and their tireless dedication to make sure their customers are satisfied. I have and will order from this company again! Thank you!
By Donna A.
Response from Family Panda· Jun 4, 2021
Thank you for posting a review and we’re sorry to hear that you had a frustrating experience. Could you please check your email, we would like the opportunity to talk and make it right for you. Ciara from Support team
I had a mug made with the ultrasound picture of my new Grandson for my daughter-in-law for Mother's Day. It came fast, packed so well and I was thrilled with this purchase. Great company, highly recommended.
By R J.
Response from Family Panda· Jun 4, 2021
We are so grateful for your kind words. Thanks for sharing your review with us and the community. Ciara from Support team
Great mug! Excellent customer service! I look forward to purchasing more products in the near future!
By Errol V.
Response from Family Panda· Jun 2, 2021
Thank you for the great review! We’re so happy you loved your experience and can’t wait to serve you again soon! Ciara from Support team
My wife loved the canvas. Only thing was she tried to hit the "play" button. NOw that i think about it, how cool would that have been if she hit "play" and the song did play! That would have been fantastic
By Morgan G.
Response from Family Panda· Jun 2, 2021
Thank you so much for the positive rating! We're happy that you and your wife are happy and looking forward to turning your awesome idea in product soon! Ciara from Support team
I would give them less than 1 star but can't. I ended up ordering pillow I did not want (my mistake or issue with website, I'm not sure). I sent an e-mail within 1/2 hour to cancel the order. They contacted me the next day and said a 20% fee would be charged for cancelling the order. They then did not fulfill the order because I questioned the 20% charge. I only wanted to cancel the pillow. The gift was a mother's day gift and on Monday they informed me they held the entire order. Their e-mail responses are also insulting by saying in each of them, "as stated in the previous email. . ." as if I don't understand. This company is either fly by night or very poorly run. I do not recommend doing business them. I believe they give internet businesses a bad name.
By Bruce H.
Product was great and received in a timely manner.
By Kim J.
