Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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577 reviews
Family PandaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
I love the stuff you have online it the best .❤️
By Genera R.
Response from Family Panda· Jun 24, 2021
Hi Genera, thanks for your sharing! We're so glad you love our products. We will work harder to bring you even better ones in the near future. Quin from Support Team
I purchased a canvas picture for my brother's wedding. I was kinda skeptical about it at first. But when I received it, I was beyond impressed with it. My brother and his wife loved their gift and was showing it off to all their friends. I wanted to write to all you, to say thank you for the excellent customer service and the great product. You have all gone beyond my expectations. I will definitely be ordering more products through you guys.
By Brad
Response from Family Panda· Jul 5, 2021
Hi Brad, we're forwarded your words to the team and they're all thrilled to know Family Panda brought you and your family such amazing experience. For any future questions, don't hesitate to leave us an email: [email protected]. Thanks a lot, Quin from Support Team
Excellent service, product was exactly as ordered. Packed well, great communications
By Greg B.
Response from Family Panda· Jun 24, 2021
Hi Greg, thank you for choosing our products and services. We're delighted to know that you are happy with the personalized mug. Quin from Support Team
Placing the order was very easy and the site is very user friendly. The hardest part was choosing the right photo out of many good ones from our wedding. The portrait was of the highest quality and the photo didn’t look digitized by any means. I purchased this for our wedding anniversary which is 5 months away however I ordered early because I will be overseas during that time and will have her open it on that day. I can’t wait!!
By Steve
Response from Family Panda· Jun 24, 2021
Hello Steve, thanks so much for sharing your story with us. We're glad that you love the canvas and hope you two all the best. Quin from Support Team
I ordered a mug for Father's Day and it was delivered very quickly. But when I saw the product, the inscription (photo and text) was small, unreadable, and blurred. The printing is very bad. I don't want to give a gift of such poor quality. I am really disappointed with the quality of this product and this website! I have not had any feedback from customer service following my email complaint.
By Robert C.
Response from Family Panda· Jun 21, 2021
Hello Charlotte, we are sorry for this unexpected incident and hope you received our offer as our support team has contacted you on Tuesday and again on Saturday. If you didn't, please let us know so we can resend the email because we want to provide you with quality products and services. Thank you! Quin from support team
Site a fuir absolument ! Plus de 5 euros de frais de livraison pour une livraison en plus de 10 jours c’est inadmissible ! De plus le service client ment en trouvant des excuses pour le retard d’envoi alors que le suivi de commande dit l’inverse totalement ! Beaucoup trop cher pour le service proposé. C’est honteux ! Ne pas commander sur ce site !
By Charlotte M.
Response from Family Panda· Jul 9, 2021
Bonjour Charlotte, nous sommes désolés de votre expérience désagréable. J'espère que vous avez reçu le remboursement et veuillez contacter notre équipe d'assistance si vous avez d'autres questions. Merci pour votre soutien et vos commentaires. Quin de l'équipe d'assistance --- Hi Charlotte, we're sorry your the unpleasant experience. Hope you received the refund and please contact our support team if you have other questions. Thank you for your support and feedback. Quin from Support Team
Absolutely stunning!! My wife loved her Anniversary gift. Thank you!
By Jack N Emily M.
Response from Family Panda· Jun 21, 2021
Thank you for taking the time to share your feelings with us! We're happy that your wife love the personalized lyrics song canvas gift. Quin from Support Team
Fast shipping and the product looks just like it does online.
By Shaunon N.
Response from Family Panda· Jun 21, 2021
Thank you so much for sharing your thoughts! We're glad that you are happy with the experience with Family Panda once again. Quin from Support Team
