Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
110 reviews
Falcon Logistics LLC (Dover, DE 19904)Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Falcon Logistics is a shipping company that offers many services. From vehicle shipping services to freight services, we will make sure to transport your goods to the wanted location on time, in the safest way possible. Our main goal is to provide our customers with exquisite collaboration and guarantee them a safe and easy shipment of their products/vehicles for the best price. Integrity, respect, commitment, accountability, teamwork and dedication are the main things we value and we believe that those things are essential for the growth and success of our company. Our team consists of thousands of employees who are educated, professional, ambitious, productive and trained to help you and resolve any issues that may occur.
Falcon Logistics LLC (Dover, DE 19904) (falconcarship.com) has 110 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
110 approved reviews, newest moderated first
I STILL HAVE NOT RECEIVED MY REFUND FROM THIS COMPANY..THE PHONE IS NOW DISCONNECTED FOR ALL NUMBERS I HAD..THEY MAY BE UNDER DIFFERENT NAME NOW AND USING DIFFENT NAMES..BBB TRIED TO REACH OUT TO THEM AND DEPT OF JUSTICE AND NO RESPONCE BACK!!!!!.....
By Cheryl R.
THIS IS A SCAM!!! STAY AWAY! I went against my gut and went with the lowest quote to ship my car from Utah to Texas. I came to this site and ignored the others who had a similar experience and thought "oh there are lots of review and most are positive, i'm going to give this a shot" I'm now convinced those positive reviews are fake and these are professional scammers. It is pretty elaborate and preys on people who need to save some money to ignore the red flags. I even brought up these reviews with the sales rep and he had an answer for every one so I trusted him. Luckily my credit card covered this and I was given the money back, but many may not be lucky like me. Things to be aware of: 1. Their DOT number doesn't exist on the DOT website! I didn't bother checking this ahead of time. Check now and confirm to save the time with them. 2. They ask for a deposit. I've learned to not trust anyone that asks for money upfront. 3. They said I wouldn't have to pay again until after delivery, but they called a few days before pick up and said the only driver they could get wanted upfront payment. Again I fell for it when I should have asked for my deposit back and walked away. 4. They said I would hear from the driver 24 hours before pick up, but never did. I had booked this weeks in advance so there was plenty of time to search for a driver. 5. The driver never showed up on the day of pick up. 6. After I asked for my refund they apologized and said it would arrive in a few days. It never came. I followed up and they again said it would come before a certain date. It never did. They stopped responding after that. I made sure to do this all through email/text so I had a paper trail. That's when I began the process with my credit card company to dispute the charge. 7. The emails are low quality and basic. But I wrote that off as they were keeping things simple. 8. The guy I spoke with was named "David" but had a strong Indian accent. I chalked it up to trying to not be prejudice. Screw that anymore. 9. "David" offered me his personal number, which was actually the main line to the company. 10. After each payment he would check with his "finance department" but that only took a couple seconds. Seemed iffy but I let it go...again. I'M TELLING YOU TO TRUST ME AND MY ACTUAL EXPERIENCE
By Joshua M.
Great Service and prompt. Used them for the first time and would really refer them to my friends. I will surely use them again for my car transport. Good work guys!
By Brittany
Quick and Smooth service. I was talking to Paul and he was always available when I have a question. He made sure I am being answered, he clarified everything before making the payment. It was great when I got a good discount when I made 100% payment through card. The price and service both were great!
By Doriana
After numerous emails and promises to give me my refund. They continue to lie and mislead. This company is a fraud. They continue to lie and say this is the way trucking is and they apologize. They do a great job being sympathetic, but at the end of the day they take your deposit money and not complete the service. This business is a scam and they should be prosecuted to the full extent of the law.
By Mexican M.
Scammers from India. They have three names. Falconcarship, Falcon Logistics and TransVista auto transport. They quote the lowest price and ask for $175 deposit upfront with a date your car will be picked up. Won’t ever be picked up but they will ask for more money saying driver is requesting it but they’ll offer another driver for $600 more (again fake) but they wouldn’t be there for another week. If you use a CC, file a fraud complaint with your company and file a report with the Delaware District Attorney’s office at 302-683-8801. I have asked Trustpilot to audit their positive reviews as they are all fake. Waiting for that to happen. And to Paul Jones and Alvin, you will someday have to answer for these scams you have been doing. I do believe in a Heaven and Hell. I expect you know where you guys will be going.
By Patrick B.
Scammer!!!!....I booked this company to transport my car in September 2023 by November my car still hadn't been picked up. ASK for refund and cancel puck up after 2 month wait, and still now in December , I Still have not received my refund of $2200. DO NOT BELIEVE AND POSITIVE REMARKS ABOUT THIS COMPANY. They won't call or text me back and when they do I'm told the same story.I just want my refund back!!
By Cheryl Banks R.
This company is scam. Be careful dealing with this company. they not provide me service on time and regarding my refund amount they are giving reason company's payment gateway not working so delay for refund amount
By Vaibhavi K.
