Pole is extremely flimsy bends in 15mph…
Pole is extremely flimsy bends in 15mph breeze
By Fred H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
479 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Step into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
Fairybell (fairybell.us) has 479 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 32 reviews with 3 stars · Clear filters
Pole is extremely flimsy bends in 15mph breeze
By Fred H.
I like the lighted look of the tree. I like that it has its own pole. I like the customer service. I don’t like the daytime look. I wish it had some sort of topper. I don’t like that I was missing key pieces in one of my trees. I don’t like that the trees cannot be connected to each other without buying accessories, and this is not clearly stated. I don’t like that one of my plugs died after only about a week of use. I don’t like the price, I bought mine on sale. The price would be fine if I didn’t have so many other dislikes.
By Brian
Said pole was included in original purchase. Was not. Then when ordered seperate flagpole for $130 , the geound stake was supposed to be slanted to dig into the ground easier, and it was not. Not impressed at all for a total of $600
By Chris P.
You would think for the amount of money that it cost the ground stack would be made better and thicker,a pvc pipe would and is bettet
By Thomas W.
wrong one sent or description was not correct for what i needed.. i have the older 600 light tree with 5 strings of lights. i ordered 2 different ones that the picture shows for 5 but it only had 4 plugs. the other one i ordered the wires between the plugs were to short. so i could not use that one either.
By JOHN
Response from Fairybell· Dec 5, 2023
Dear customer, Thank you for your message. We appreciate every feedback and we do everything we can to improve every day. If you haven't contacted us already, would you please share your experience with us at [email protected]? Then we can continue to improve our service and see how we can meet your expectations. Thank you! Kind regards, Team Fairybell
The Instructions were completely unhelpful. Ground sleeve for flagpole not long enough for stability.
By Greg B.
Response from Fairybell· Dec 4, 2023
Dear customer, Thank you for your message. We appreciate every feedback and so we do everything we can to improve every day. Would you please share your experience with us at [email protected] so we can continue to improve our service. Thank you! Kind regards, Team Fairybell
ordered two trees, one was well packed and went up easily, the other was miss packed and took hours to untangle. Directions very lacking
By Mark M.
Response from Fairybell· Dec 4, 2023
Dear customer, Thank you for your message. We appreciate every feedback and so we do everything we can to improve every day. Would you please share your experience with us at [email protected] so we can continue to improve our service. Thank you! Kind regards, Team Fairybell
Love the product. This is a replacement for one I bought several years ago. This one broke three days after I set it up. One section is out, the wires separated. Seems more fragile that the one I got a few years ago. I will try to repair the broken wires.
By TIMOTHY P.
Response from Fairybell· Nov 29, 2023
Hi Timothy, feel free to contact [email protected] to get the help that is needed with the wires. Best, Team Fairybell