Fairdistrict®Reviews of fairdistrict.com

Response from Fairdistrict®· Jun 4, 2025

To Our Valued Reader, We’d like to provide clarity on this particular transaction: The order was confirmed delivered to the customer’s front door. The customer claimed non-receipt and requested a full refund. As a gesture of goodwill, we offered a courtesy refund in exchange for a review. Despite the customer claiming they posted one, no review was ever visible on any platform. Interestingly, the only review we’ve been able to confirm appeared after we rescinded the offer - And it is this review! A screenshot he provided was of an email stating the refund would be processed after the review (shows us informing him that the curtesy refund for a review had been approved). This process has been smooth with countless others; unfortunately, this case became unusually difficult and time-consuming, possibly due to a language barrier. We made it clear that once an item is marked as delivered, responsibility shifts to the shipper—in this case, Amazon. We advised the customer accordingly. We were under no obligation to issue a refund; it was a courtesy we now regret extending. When a customer claims non-receipt despite confirmed delivery, the proper and standard course of action is to follow up with the shipping provider—exactly what we recommended as the final resolution. Despite our efforts, we were unable to reach a mutual resolution and must also prioritize our broader customer base. We invite you to browse our Trustpilot to see how consistently we deliver excellent service. While we strive to satisfy everyone, some cases are unfortunately beyond our control. Thanks for reading... FD Team

Response from Fairdistrict®· May 21, 2025

Hi Zach, we don't understand... we just sent you an update via your email, resolving this. The delay was caused by the current US Tariffs.. and in-fact your item has been handed over to the carrier... every business is having to adjust to the current situation ... we all need time to adjust accordingly. Your item is on the way... please, refer to your email so we can resolve it there. Thanks.