Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
90 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Timeless swimwear for those who aren't afraid to show some skin ⚡️
FAE (fae.house) has 90 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
90 approved reviews, newest moderated first
Over the years I’ve found the quality of Fae swimwear unmatched. Not only are they very stylish sets they are durable. Fae is one of my fav aussie swimwear brands
By Emma
Response from FAE· Jun 29, 2026
Thank you so much for your kind feedback and for your ongoing support xx
I absolutely love FAE! I honestly don’t understand the low or “scam” reviews — this is a legitimate store with the most amazing pieces. My bikinis have lasted me for years – the quality is incredible, and the designs are so timeless and flattering. I wear mine all the time and always get the best tan lines! The website is super easy to use, and the delivery is always fast and reliable. I highly recommend this brand to anyone looking for stunning, sexy, and long-lasting swimwear, I’ll definitely be buying more in the future.
By Lily P.
Response from FAE· Jun 29, 2026
Thank you so much for your kind feedback and for your ongoing support xx
Looove my FAE bikinis. Such soft fabric, amazing cuts! Have 4 bikinis and am continuing to grow the collection :)
By Carly
Response from FAE· Jun 29, 2026
Thank you so much for your kind feedback and for your ongoing support xx
If I could I’d give zero stars, I would …. DO NOT buy form these guys. Total scam … I’m in the process of lodging a dispute with my bank and getting my money back. What an utter disappointment Im beyond pissed off and would love to take it further with ACCC Absolute theft : never received my $400 worth of bikinis and they’re just not playing ball so here we are … Do yourselves a favour and don’t buy from here
By Branka P.
Response from FAE· Dec 17, 2024
Hi Branka, We’re truly sorry for the frustration this situation has caused. As mentioned in our communication over email, we needed to wait for confirmation from the shipping courier regarding the lost package before sending a replacement. We understand this process can be frustrating and appreciate your patience while we worked through a situation that was, unfortunately, out of our control. Our team acted promptly to assist and did everything possible to resolve the matter. Once a chargeback was initiated, the resolution was placed in the hands of your bank, leaving us unable to take further action. We value our customers and strive to provide the best possible experience, even during unforeseen challenges. Thanks, The FAE team x
The order was placed 2 weeks ago and paid for 1-4 days of shipping. They didn't ship the order or reply to my messages, seems like a scam company.
By FQ
Response from FAE· Dec 17, 2024
Hi there, Thank you for your message, and we sincerely apologise for the delay in processing your order. During busy sale periods like Black Friday, we experience a higher volume of orders, which can lead to delays in both shipping and response times. As mentioned on our website, we kindly ask customers to allow a couple of extra days for processing and communication during these times. We understand your frustration, and we assure you that your order is important to us. Our team is working hard to get all orders dispatched as quickly as possible. Please check your inbox for an update on your order, and feel free to reach out if you have any further questions or concerns. We truly appreciate your patience and understanding. Thanks, The FAE team x
SCAM! SCAM!! ALERT! Don't buy from this scammers. bought a dress & got a wad of material in the mail. I have emailed them numerous times each day for over a week. They mock me and ridicule me by sending me smart remarks such as do i want to sign up for something or ask me to send them another email. No phone number, no address, Long story short, i put in disbute with my debit card company. An Investigation into this company has been launched.
By Karol O.
Response from FAE· Dec 17, 2024
Hi Karol, We strongly disagree with the claims made in your review, which we believe to be completely false and misleading. As per our returns policy, we require items to be returned first for an exchange, as we do not offer refunds. This is clearly outlined on our website, and we’ve communicated this to you throughout our interactions. We’ve worked diligently to resolve your concerns, but your accusations of mockery and ridicule are untrue. Our customer support team has always maintained professionalism, kindness and has actively assisted you within the guidelines of our policy. The review you’ve posted is an exaggeration of the situation, and we have already reached out to Trustpilot to have it removed. We are a legitimate business and have made every effort to resolve your matter fairly and in accordance with our procedures. Thanks, The FAE team
Made an order a month ago and never recieved (the package comming from Holand to Spain not from Australia) i got in contact with Dhl from Spain and after a fee tries they told me that they classified the order as lost because never come to them and to get in contact with Fae… which is what i did… first answer of them was it’s on the way.. second answer same as the first one!! They only come with excuses!!
By Elena Mihaela F.
Response from FAE· Dec 17, 2024
Hi Elena, We’re sorry for the frustration this situation has caused. We understand how disappointing it can be when there are delays in receiving your order. After reviewing your case, we can confirm that the package was delivered on Thursday, October 17th. It appears there were delays with the carrier, and we sincerely apologise for any confusion or inconvenience this has caused. We have been in touch with DHL to investigate, but based on their confirmation, the package has been successfully delivered. Thank you for your patience, and we truly appreciate your understanding. Thanks, The FAE team x
I ordered a bikini for £162 and expected good quality, what I got was bottoms/top that had different shades of red and looked cheap overall. Unfortunately not worth it.
By Gregor L.
Response from FAE· Sep 20, 2024
Hello Gregor, I hope you are having a lovely day. We’re sorry to hear that your experience didn’t meet your expectations. As a premium brand, we take pride in using high-quality, sustainable fabrics for all our products. While slight colour variations can occur between different production runs, we work hard to ensure consistency and top-tier craftsmanship in every piece. We’re pleased that we were able to resolve this issue with you over email, and we appreciate your understanding. Your satisfaction is incredibly important to us. If you have any further issues or concerns please don't hesitate to reach out to our customer service team. Thanks, The FAE team
