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Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Mar 15, 2021

Hello Mr. Heid First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that an order was placed on 03/10/2021 for Motorola batteries and a charger. Unfortunately, the payment was declined due to a possible hold from the bank due to which we were not able to process the order. We found that you canceled that order and replaced the order. Since then the 2nd order was processed and shipped out. We sincerely apologize for any inconvenience this may have caused and share in your frustration. It was nice speaking to you and we hope that are satisfied with the resolution. We have sent a copy of the receipt to your email. Again we sincerely apologize for the inconvenience. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department