FactoryofficialReviews of factoryofficial.com

During business hours called 3 times, was on hold for 30 minutes, 35 minute & 1 hour, no one ever answered. Emailed & never received a reply. Finally just cancelled my order via email & informed my credit card company. Would rather pay a little more from a company I can contact then play this game.

really need to make a no star option for this one. I found this company by looking for the best price and called to purchase a couple cameras as you have already read total bait and switch but the worst part is the guy who I'm guessing is either the owner or maybe his really spoiled man child? literally hates you and hangs up on you if you don't say exactly what he wants to hear which is pretty much "here you go take my money" last time it took me about 6-7 called just to confirm that it wasn't the right camera. I actually thought the first several attempts that the call must have been cutting out but its the guy he apparently thinks it a fun game. I hung up and paid a little extra from a trusted company and it was absolutely worth the extra to keep my self worth intact. I forgot the company name and today I accidentally called back looking for some more cameras almost 3 months later and immediately recognized the guys snotty voice and almost laughed. sure enough he hung up on me I'm guessing any good reviews you see here are them doing damage control. Take your money somewhere else like I did its worth the extra money to have a product you can trust and people who respect you. to the man who hangs up on everyone all I have to say is I don't know if your the owner or his man child but you are definitely in the wrong business and are costing your company thousands in sales. You should be ashamed of yourself.

AVOID! I called in to ask about a camera. The customer service rep tells me that it includes everything, then he quotes me a price $80 higher than what I have online, so I say I'll order it online, and the guy hung up on me mid sentence. Then after I order it online, they send me an email a few days later saying that it doesnt include the battery, which he said it did before. I call in once again to find out whats going on and they tell me that it doesn't and never did, and when I ask them to hold the order so I can look into it, they tell me that its still cheaper than Amazon, etc. and that they'd just go and cancel the order. I say that I want it on hold for a few minutes, and they just hung up on me and canceled the order. The worst customer service ever! The way I see it, they did me a favor, if they are this bad to ordering customers, then if I had issues with the camera, I'm sure the customer service would have been even worse.

They suck big time. The service is really bad. I ordered a camera and it has been over a month but still it says that the preparation is in progress and they don't reply to your email. They also don't pick up your call. Now they are saying that it was cancelled. They are a fraud. Waste of money you are never getting that money back.

I tried to order a camera as advertised. They called me and advised that was their "International" model but I could get the "English" version for $80 more dollars. I tried to cancel the order via email that they sent me. They proceeded the order - I emailed them 4 times and asked them to cancel and they would not. Then they wanted a 15% restock fee. They said they never got any emails from me. Very rude customer service and would not give me any names of supervisors. The sales person yelled and hung up on me.

I ordered an expensive camera from Factory Official and had the camera in my hands in a little over a week. They did everything they promised and more. I would deal with them again in a heartbeat - good company.

Where do I begin with my experience? I ordered a camera after finding this site offered a much cheaper price tag compared to others (should have been a warning). The day after I placed my order with my credit card I received an email saying that I need to call and confirm before they ship the items. I call to confirm, the gentleman was rude and unhappy. Clearly he did not like his job, I gave him the information he asked for and then he hangs up on me. I called back and get him again, I tell him my info again and he says "well can I help you with something" i explained I was making sure my item was confirmed for shipment and he hung up on me again. By this time I'm frustrated VERY frustrated. The day after this phone call I decided to cancel my order due to an uneasy feeling I'm getting. I've received no email stating that my confirmation for the shipment is being processed I recieved nothing and that worries me. I called them again, and too my luck I got the man again, after having to call multiple times I was continuously hung up on and it got to the point where each time I called I got the same man and I was furious. "I want to cancel my order" I told him. "Your order was already cancelled yesterday. " he said. "No I confirmed shipment yesterday" regardless, after me telling him about the TERRIBLE customer service and I never recieved emails proving the shipment or the cancellation that this was just very sketchy and I wanted proof in case my card was charged. Basically I got hung up on again. Too shorten this a little bit I basically had to deal with my credit card company today on taking actions to get a new card so they couldn't charge me in case this is indeed a scam (which I'm very positive it is). Please do not buy from here.

Listing is for camera and lens. Description states "...included lithium ion battery", however they require a call to confirm the order and asked what battery I wanted. 2 hour or 6 hour. I said the one that comes with the camera in the box. I'm not buying a second battery. He said the camera doesn't come with a battery because I bought the import model. Only US versions come with the battery. I pulled up the product I bought and it doesn't state anywhere grey market, Non US warranty, Import, etc. He said if I want the US model that would be $349, not $279. I read him the ad and the part that said the battery was included on the description and told him I don't want the grey market model, I want what his website described. He said "I'm cancelling your order, your card has not been charged, goodbye" and hung up on me.