Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
8 reviews
FactorydirectshadesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Factory Direct Shades, we believe custom window treatments should be beautiful, expertly crafted, and delivered without unnecessary delays or retail markups. For more than 40 years, our factory has been producing high-quality luxury window shades for homes, designers, and professionals who expect exceptional craftsmanship and reliable service.By working directly with the factory, our customers receive the same premium products from high-end residential projects—without the traditional showroom pricing.
Factorydirectshades (factorydirectshades.com) has 8 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1 review with 1 star · Clear filters
Everything
By Mark S.
Response from Factorydirectshades· Oct 18, 2026
We’re sorry your experience fell short. We took your concerns seriously, worked with you to address them, and issued a full refund. We understand that doesn’t undo the frustration, and we appreciate the opportunity to make things right. We’ll use your feedback to improve.
