Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Description of item was accurate and the price was very competitive. Fast delivery!
By David P.
Response from Factory Direct Jewelry· Jan 26, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Love the ring exceeded my expectations
By Lb
Response from Factory Direct Jewelry· Jan 26, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Love the Earrings!
By Cindy W.
Response from Factory Direct Jewelry· Jan 26, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Absolutely beautiful!!
By Howard W.
Response from Factory Direct Jewelry· Jan 26, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Love the service that I received…. Excellent
By Connie M.
Response from Factory Direct Jewelry· Jan 26, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Just perfect Thanks
By Steven H.
Response from Factory Direct Jewelry· Jan 26, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
I have never received the item which I ordered and paid for! Edited 1/27/26 This finally arrived with assistance from Factory Direct. Thank you, The clasp on the earring was loose and one fell out the first day.
By Marsha H.
Response from Factory Direct Jewelry· Jan 26, 2026
Hello there, Thank you for reaching out to us at Factory Direct Jewelry. We sincerely apologize for the delay you've experienced with your package. We understand how important it is for you to receive your order promptly, and we appreciate your patience during this time. Unfortunately, some courier delays can be unexpected and beyond our control. Luckily, according to the tracking information, your order has been successfully delivered to a FedEx partner location and has already been picked up. You can view the tracking details through the link below: https://www.fedex.com/fedextrack/?trknbr=397773129166&trkqual=2461055000~397773129166~FX Additionally, we noted that there was a request to hold the package at a specific location, which may have contributed to the slight delay in delivery. We appreciate you bringing this to our attention, and we are glad to confirm that your item has now been picked up. We value your business and are committed to ensuring your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out. Again, we apologize for any inconvenience this may have caused and thank you for your understanding. Best regards, Factory Direct Jewelry
Quality is excellent and shipping was very fast. I would buy again.
By Joseph L.
Response from Factory Direct Jewelry· Jan 26, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
