Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
I've ordered before and was very satisfied with the product and the delivery/time. Very professional
By Michael B.
Response from Factory Direct Jewelry· Feb 6, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
I bought the Elvis TCB charm and necklace. The item is advertised as UNISEX. The charm is fine however there is NO way that the chain is for men. The chain is so thin that I cannot wear the necklace daily. You did offer me a free return, but I chose to keep the item and I went and bought a new chain.
By vincent
Response from Factory Direct Jewelry· Feb 5, 2026
Hello, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
No proof of delivery The response does not show proof of delivery ! FedEx takes a picture where is mine ?
By eddie
Response from Factory Direct Jewelry· Feb 5, 2026
Hello, Thank you for reaching out to us regarding your order. We sincerely apologize for the delay you experienced with your package. Your order was placed on January 18th and was shipped on the 21st. According to FedEx, the package was delivered on the 23rd. I have attached a link for the tracking information: https://www.fedex.com/fedextrack/?trknbr=397998509749&trkqual=2461062000~397998509749~FX&simplified=true Please let us know should you have other concerns. Thank you!
It’s beautiful and came so fast!
By Ashley Z.
Response from Factory Direct Jewelry· Feb 5, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
It showed up in a timely manner and was beautiful
By sherrie S.
Response from Factory Direct Jewelry· Feb 5, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Ordered four 8mm Infinity Bands for me and the boss lady. Two in 14k yellow gold and two in silver. Also ordered an 8mm yellow gold polished wedding band in 14k for myself. All beautiful works of art. Also take note that they offer rings in "quarter" sizing, unlike other online stores. Shipping was fast and secure with signature required. Factory Direct Jewelry is my new go to online jewelry store! A big Thank You to everybody at FDJ!
By Vincent H.
Response from Factory Direct Jewelry· Feb 5, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Thought the piece would be slightly larger.
By Roger L.
Response from Factory Direct Jewelry· Feb 4, 2026
Hello, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
The ichthus pendent is beautiful, I wish it was larger though. But great quality. I love it. Thank you
By Norma E.
Response from Factory Direct Jewelry· Feb 4, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
