Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
They helped me out on a FedEx issue.Very understanding with the support.Thank you.Loved the quality of my purchase
By Consumer
Response from Factory Direct Jewelry· Feb 24, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Was easy to purchase and navigate website, the delivery was on time and easy. Also the quality of the work is beautiful.
By Shavodsha H.
Response from Factory Direct Jewelry· Feb 23, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
This is a beautiful replacement for our daughter who lost her first one of 20 years. I was looking for her a new one and liked this one very much. She will not get it until 3.26.2026, her birthday,so we'll have to wait for her response, but I'm am sure she will like it immensely. Thank you.
By Mrs. L. L.
Response from Factory Direct Jewelry· Feb 23, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Was fast, is reliable. And beautiful!
By Paola
Response from Factory Direct Jewelry· Feb 21, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Everything was great.
By Roy D.
Response from Factory Direct Jewelry· Feb 21, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
The piece is beautiful, but not as solid or substantial as it appeared on the website. For $50 I didn’t expect some tremendous chunk of jewelry that met every expectation, but, as I said in the title— it’s flimsy. Artistically the piece is beautiful and the service was quick and convenient. No complaints there.
By S. E.
Response from Factory Direct Jewelry· Feb 21, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
I love my St Francis medal. It is beautiful!
By Andrea P.
Response from Factory Direct Jewelry· Feb 21, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
I'm sadly disappointed in this purchase. It's a silver ring filagree design. The design isn't the problem. The quality is what I'm not happy about. It's very thin! I've only worn 2 days and the bottom part of ring is already uneven. This ring is very thin and flimsy.
By Pamela
Response from Factory Direct Jewelry· Feb 21, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
