Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
The order was processed quickly and delivered quickly.
By Joyce B.
Response from Factory Direct Jewelry· Mar 16, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Nice products! Quick service!
By LTC VINCENT C.
Response from Factory Direct Jewelry· Mar 16, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
It arrived very fast and the quality is very good.
By ROBERT D.
Response from Factory Direct Jewelry· Mar 16, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Bought it for my granddaughter she loved it very satisfied with the purchase again I had already bought one for my other granddaughter and she love it to but a Different one but both granddaughters are very satisfied with third rings and grandma so happy they are coz grandma is very satisfied to with both purchases
By Charlene D.
Response from Factory Direct Jewelry· Mar 16, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Well, designed and executed ring!
By Richard
Response from Factory Direct Jewelry· Mar 16, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Beautiful Greek Orthodox Cross! I just love wearing it as it is simply gorgeous and really stands out. The quality is amazing and the shipping was super fast. Very happy about my order and look forward to ordering more from your company. The necklace I normally wear with all of my granddaughters on it does not really go well with this cross so I am going to have to order something that will match a little better. I will be seeking a necklace to emulate the one I have and to also match better while wearing the cross as well. Thank you FDJ!
By Kathy Chilimidos P.
Response from Factory Direct Jewelry· Mar 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Great quality jewelry!!! Definitely worth it when it comes to silver! Delivery was fast and right on time Got my order just before my Birthday which was great!!! 😀
By Marquice S.
Response from Factory Direct Jewelry· Mar 16, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Excellent product delivery super expedient. Phone service with agent great customer service
By Lovely
Response from Factory Direct Jewelry· Mar 16, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
