Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
The ring is very beautiful. It could've used a little more detail on the arch, but for the price it's perfect. The metal & stone quality are excellent. Shipping & delivery times were much better than expected, especially on an irregular size.
By Angel C.
Response from Factory Direct Jewelry· Mar 25, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Prompt shipment and quality of product received.
By CL
Response from Factory Direct Jewelry· Mar 24, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
The professionalism from the staff was great!! Nice to deal with them. They made it so easy. The jewelry I ordered came out beautiful! I Love their work. Thank you Factory Direct!!
By Coralee C.
Response from Factory Direct Jewelry· Mar 24, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Unique jewelry, not seen everywhere. Quick shipment, perfect condition on arrival and exactly as described. Only complaint was that it had markings that I could not figure out what they meant next to the 14K. I knew what that was, but the other 3 initials I did not recognize as a code for gold.
By Virginia W.
Response from Factory Direct Jewelry· Mar 24, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
The piece on the medallion was to small for my chain even though I asked for it to be large so I had to pay 30 to a jewler to replace
By Raul A.
Response from Factory Direct Jewelry· Mar 24, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. Our bail size fits chains up to 3.5mm in thickness and while we accommodate bail size changes, we did not receive any requests about adjusting the bail. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Ordered and delivered in a positive fashion
By Susan
Response from Factory Direct Jewelry· Mar 23, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Ordering and finding my ring size was very easy. Shipping was fast and I love my new ring!
By Beth D.
Response from Factory Direct Jewelry· Mar 23, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
This was a gift for my husband and he loved it. The product came better than described and on time.
By customer
Response from Factory Direct Jewelry· Mar 23, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
