Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
product was just as advertised so pleased
By The Z.
Response from Factory Direct Jewelry· Apr 22, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Fast delivery and it's exactly what my wife wanted. The kids got her the medal. Replacing her medal and chain was all she wanted for her 65th. Your medal and chain are so much nicer than what she'd even had. 👍🏻
By Brian N.
Response from Factory Direct Jewelry· Apr 20, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
The ring was a birthday gift for my daughter. She loved it so much that she refused to wait until her birthday to wear it. She is wearing it NOW! It was bigger than I expected, and the detail was so real. You have a customer for life! It came so quickly, and the process was so easy. It is heavy and not hollow.
By Alicia L.
Response from Factory Direct Jewelry· Apr 20, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
I ordered a produce I had ordered twice already and when I received it it was half the size and weight ! Called to return it and asked what what happened they had no answer . This was two days ago still waiting to recieve return label by email . Getting very frustrated
By DEB A.
Response from Factory Direct Jewelry· Apr 17, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We noticed that there was an order from 2024. The previous order was for a 14k, and the most recent purchase is a 10k pendant. Between 10k and 14k, there will be a difference with the weight. 14k will be heavier than 10k. We have also sent you a return label in your email last April 15th. Please check your SPAM or Junk folder as well. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
I like that they give a box for your jewelry so it dont get scratched and the delivery tracking was spot on but the jewelry it self is really good quality i like it
By Danny
Response from Factory Direct Jewelry· Apr 17, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
I purchased an item and needed to return it. There were no issues and a promp refund was granted.
By Nancy C.
Response from Factory Direct Jewelry· Apr 17, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Package was actually delivered earlier than expected and quality was w
By Cindy
Response from Factory Direct Jewelry· Apr 17, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Fast delivery and beautiful cross necklace
By Mrs A.
Response from Factory Direct Jewelry· Apr 17, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
