Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Haven’t shipped as yet on May 8
By Albert Davis, J.
Response from Factory Direct Jewelry· May 12, 2026
Hello there, We apologize for the slight delay with your order, and rest assured that we are actively rushing your order. We have sent you a separate email regarding the status of your order. Thank you!
The first time my wife put on her bracelet it broke.
By Wayne S F.
Response from Factory Direct Jewelry· May 12, 2026
Hello there,Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. We apologize that the item broke and while we have inspected the item before we shipped it, there might be some unforeseen circumstances that might have occurred. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Easy and quick delivery. Quality packaging and outstanding jewelry piece.
By Kelly Y.
Response from Factory Direct Jewelry· May 12, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Well made piece. Fast delivery.
By Patsy C.
Response from Factory Direct Jewelry· May 12, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
My second time buying from them!! Nice, good quality gold!
By Nasrin
Response from Factory Direct Jewelry· May 12, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Solid quality. Beautiful piece.
By Kevin P.
Response from Factory Direct Jewelry· May 12, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
The ring arrived fast and in a nice box.
By Elizabeth A.
Response from Factory Direct Jewelry· May 12, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
The ring is exactly what I wanted It’s perfect Thank you
By Elizabeth F.
Response from Factory Direct Jewelry· May 12, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
