Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
I absolutely LOVE the ring I purchased from you!!! My faith is so important to me & finding just the right design of the Ithicus ring & the great purchase price!!! Thank you thank you so much
By Debi B.
Response from Factory Direct Jewelry· Jun 4, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Been a loyal client of Factory Direct for several years. Fair prices & accurate billing.
By PIERRE
Response from Factory Direct Jewelry· Jun 1, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
I paid $1,500 dollars for a dog tag pendant in the clasp is so small. I can’t even fit a 4 mm gold chain through it.!! Unreal !! this is the second time I purchased one. The first time was fine. This one’s even smaller unbelievable not happy at all spending that kind of money and having a small clasp like that is unbelievable.
By Mike M.
Response from Factory Direct Jewelry· Jun 1, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. Our normal bail size will fit up to 3.5mm, however, should you want us to adjust the bail for your pendant, please let us know and we can accommodate that request. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Fast delivery. Product was just what I expected. The ring is wonderful. I am a repeat customer.
By hawkinsarnold
Response from Factory Direct Jewelry· Jun 1, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
I need to return because it was the wrong size. When I bought it I was told I could return if size was incorrect & now no response except for "We're processing." I need a 6mm in size 9 because size 8 fits like a size 7.
By Karen H.
Response from Factory Direct Jewelry· Jun 1, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We also have a 30-day return and exchange policy, and we have emailed you separately on the instructions. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Quality product met my expectation
By LUIS S.
Response from Factory Direct Jewelry· Jun 1, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Love my beautiful Christian piece they made- highly recommend
By Kelly B.
Response from Factory Direct Jewelry· Jun 1, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Service was great! The return process was easy and prompt. I was not happy when I received the St. Michael pendant and chain combination. I was surprised at the tiny size of the chain and was worried that it would break very easily. Not sure why they paired a pendant of this size with a very very thin chain.
By J. G.
Response from Factory Direct Jewelry· Jun 1, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
