Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
The ring came earlier than expected and it is a beautiful ring
By Denise L.
Response from Factory Direct Jewelry· Jun 15, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
I love the ring, it's beautiful. Timely delivery.
By ES
Response from Factory Direct Jewelry· Jun 15, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
It's the quality and craftsmanship for me I haven't wear it yet, I will be ordering a chain from them for my beautiful pendant.Its worth every penny.Love love love I recommend.Thank you :-)
By Cindy M.
Response from Factory Direct Jewelry· Jun 15, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
It was adequate. Not great.
By Doreen
Response from Factory Direct Jewelry· Jun 11, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Everything
By Tambra C.
Response from Factory Direct Jewelry· Jun 11, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
I love the detail in all the jewelry designs they make them one of a kind I would love to see more and more creative designs and options on top of the lovely stuff all ready made.
By Mac C.
Response from Factory Direct Jewelry· Jun 11, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
A beautiful product!
By Kris J.
Response from Factory Direct Jewelry· Jun 11, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
The Pendant that I purchased is incredible so very well made. I love the details of the design.
By Karen P.
Response from Factory Direct Jewelry· Jun 11, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
