Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
The ring is great. The expediency in which the entire transaction took was quick and hassle free.
By Richard L.
Response from Factory Direct Jewelry· Jul 7, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
After reviewing the dimensions given I stand corrected. The item is as described. However I still think that the the communication on tracking number should be more.prompt.
By Scott O.
Response from Factory Direct Jewelry· Jul 2, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
High quality jewelry. Beautifully handcrafted Cuban link ring. Had to buy a smaller size for my husband. Purchased with them three times now. Always satisfied!
By Natalie P.
Response from Factory Direct Jewelry· Jul 1, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
This racing horse pendant and chain is perfect. Perfect sentiment necklace that represents my late father’s favorite hobby. I absolutely love it.
By Delisa W.
Response from Factory Direct Jewelry· Jul 1, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
The ring was teenie tiny. The cost should have been half the amount. I live in Arizona where silver and turquoise jewelry have been around for generations. I stacked other rings with it so it could be seen.
By Lori A.
Response from Factory Direct Jewelry· Jul 2, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Delivery for my purchase was prompt and reliable. Quality of product was reasonable though a little on the smaller side. But all is good.
By Flo
Response from Factory Direct Jewelry· Jul 1, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Good quality, fast delivery
By Flavio E.
Response from Factory Direct Jewelry· Jul 1, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Customer service was great. Pieces are nice, shipped out fast.
By July G.
Response from Factory Direct Jewelry· Jul 1, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
