Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Accuracy of the size, ease of ordering, cost, delivery time just all of these surpassed my expectations
By customer
Response from Factory Direct Jewelry· Aug 24, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Selection and ease of purchase.
By Roger
Response from Factory Direct Jewelry· Aug 24, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
I’ve purchased rings twice now and have been very happy with them.
By Patricia L.
Response from Factory Direct Jewelry· Aug 24, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Product was high quality and exceeded expectation. Shipping was prompt and effective.
By Remy M.
Response from Factory Direct Jewelry· Aug 24, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Amzaing dealing
By Chuck R.
Response from Factory Direct Jewelry· Aug 24, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
fast and easy with great product
By Bradley H.
Response from Factory Direct Jewelry· Aug 18, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Everything Was Great From Start ToFinish!
By Dan C.
Response from Factory Direct Jewelry· Aug 18, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Fast service, product as expected. Would have liked an option to engrave items.
By ALICIA M.
Response from Factory Direct Jewelry· Aug 18, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
