FabFitFunReviews of fabfitfun.com

I subscribe to multiple, monthly boxes and FabFitFun has, by far, the best customer service of the lot. I rarely have issues with my boxes, and when/if I do, the brilliant folks at FFF not only solve the issue, but they go above and beyond to make sure I'm beyond satisfied with the results.

I love the product and styles.

How can you not love FabFitFun!?? They are just so great on every level!

Though the follow up customer service I received was efficient and much appreciated, their service, methods, and business model overall are not what I desire in a company I choose to do business with. Mainly the issue of how easy it is to place an order mistakenly or without a chance to review or edit before being charged. This same business tactic can be seen in the way their app operates as well (charging the customer for anything left in their cart). It's a shame since the service they're providing is one I would otherwise enjoy.

Customer service is top notch! Easy and efficient! I love this company and how personable and quick they are. They really get it and are there for you.

Love the customer service.

Fast, efficient customer response!

When dealing with an allergy(that I still have no clue as to what ingredient caused the most horrific break out I have ever had and that includes two different strains of chicken pox) in regards to one of my choices of shampoo and conditioner in my winter box. After not even thinking it was the shampoo and conditioner, I double dipped and used again to my horror, this time it was worse the second time(I know this may be gross, but I have very dry, curly hair and wash it once a week). So after about $100.00 later in medical and RX cost, I realized after the 2nd washing, it was the S&C. Also, my slippers were the wrong size and that kinda broke my heart and was told to just regift these products to someone, or they’d replace the house slippers with a smaller size when they came in. I’m still waiting...lol. However, I will not regift a product that I used twice and so I threw them out. With all that said, I popped on a chat last night to ask if products for choices would be restocked before our time is out to choose, and this doll of a representative, out of the blue, asked me to send her a photo of my unused, still in wrapper, house slippers, however I threw out the Shampoo and Conditioner. She immediately talked to her supervisor and allowed me to pick (2) items from the Winter Box Collection to make up for the S&C and slippers and I was tickled pink. This is not FabFitFun’s fault that I broke out in hives everywhere, it’s a freak of nature and the simple gesture to make my experience a good one is so under-rated because a lot of these companies could care less. Thank you Amelie for your sweet sweet gesture, it truly made my evening❤️