EyeQueReviews of eyeque.com

Response from EyeQue· Jun 1, 2021

Hello David, Thank you for your review. I'm sorry to hear you were having difficulty using the VisionCheck unit. I saw that you reached out to our support team, and one of our agents responded offering assistance. Unfortunately, his 3 emails to you went unanswered, so he had no way of knowing you were still experiencing problems. Regarding the issue of the wifi connection, it is is not the app or device causing the disconnection. Some possible reasons are a weak/spotty wifi connection, multiple apps running simultaneously in the background (which is using up much of the bandwidth), some apps may actually be blocking our app from running properly, and/or if one of the apps is a wifi prioritizing app. If you have any other questions, please feel free to contact our support team.

Response from EyeQue· May 26, 2021

Hello Vickie, Thank you for your review. You are correct - some users will not be able to test well, depending on the type and severity of their color deficiency. Changing the lines into letters or shapes will not necessarily make a difference, since the inability to discern between colors is still present. Our newest product, the VisionCheck 2, has filters that can help those with color deficiencies. It is not available yet, but if you find that you are unable to continue testing with the VisionCheck, please contact our support team at [email protected] to start the return process.