I could not enter my serial number but…
I could not enter my serial number but I was the one in error and EyeQue assured me they would help with whatever problem I had. Thank You for your speedy response.
By Virgilio S.
Saturday, November 7, 2026 · Customer reviews of US businesses
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1,153 reviews
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Home | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,153 approved reviews, newest moderated first
I could not enter my serial number but I was the one in error and EyeQue assured me they would help with whatever problem I had. Thank You for your speedy response.
By Virgilio S.
I am upset at the fact that we in the US can't get the Vision Tracker @ until who knows when, but other countries can. Can't you do an update to the older versions to make the lines bigger and easier to see ?
By Robin B.
Response from EyeQue· Sep 23, 2021
Hello Robin, We appreciate you taking the time to leave us your feedback. We are terribly sorry about the delay, and understand your frustration. As soon as we have more information, we'll be sure to update all of our backers. In the meantime, we sent out an email outlining 3 options while you wait. If you haven't done so already, please be sure to make your selection so we can get it out to you as soon as possible. If you need the email resent, please contact our support team at [email protected]. As for updating our current refractive tools with bigger, easier-to-see lines, I have forwarded your suggestion to our development team for consideration. We thank you again for your support!
At first, there was a difficulty in Wi-Fi connection, but the problem was solved with the help of eyeque, I ordered the glasses through online with the results of the eye examination with EyeQue device. I received the glasses with progressive lens today, wow!!! it's so unbelievable comfortable and I love it so much.
By Won S.
I never thought I would see the day you could check your vision with your phone. Takes some getting used to but works well.
By William
Quick response that solved issue.
By Gar M.
To be honest, I think I accidently launched the app on my phone and never connected the vision check device. This resulted in a prompt to submit diagnostic data. I was not aware that I had done this and thought the app may have "self-detected"? an issue so I submitted the data. Support was very responsive as they were the one time I actually initiated contact.
By Rick
Although not a certified optical service it proved interesting and the glasses let you see how the script effects your vision.
By User
Change shipping address
By Mustafa M.