Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
I had a great experience when I went in there. Everybody was so nice and polite.
By Taiesha P.
Response from Eyemart Express· Sep 21, 2026
So happy to hear about your experience. Thank you for sharing this review!
I went to my local Eyemart Express and the lady was great!! the problem was the glasses i wanted to buy was about $ 300.00 more than they were online. Eyemart should honor online prices in thier stores.
By jerry W.
Response from Eyemart Express· Sep 21, 2026
Thank you for your comments. We’re always working to improve our experience, and we appreciate all feedback given. If there is anything else that we can do for you, please feel free to reach out to [email protected].
In my ten years of repeated purchases at Eyemart Express, they've proven themselves to be a reliable, attentive business that focuses on delivering quality products in a timely manner. My latest experience was challenging because my prescription is relatively complicated (translated: more expensive). Jess (at the Boise, Idaho location) helped me with lenses that "fogged" in less than a year. She is the best example yet of an empathetic, respectful, extremely talented technician any vision clinic could ever hope to employ. The lens failure was quite likely my fault, I accepted responsibility, but Jess still expressed concern, then carefully walked me through every option for workable affordable solutions. I'm moving out of state soon but plan to see her again if the need arises.
By Helen E.
Response from Eyemart Express· Sep 21, 2026
You made our day! We really appreciate you sharing your thoughts, and we hope to see you again soon.
I love my progressive lens glasses and they were here super quick!
By Felisa B.
Response from Eyemart Express· Sep 21, 2026
Thank you! ☺️ We always love hearing from happy customers.
I am reviewing the store in Tulsa, Oklahoma off of Admiral. I have used this store for many years and was in there to get new glasses and I have to give a great review to a gentleman named Draven. I’ve worked with other people there and he is so helpful and kind and polite. I really did appreciate him. He was very knowledgeable as well and help me get a problem corrected. So if someone goes in there, I would advise them to ask for Draven.
By wraylene A.
Response from Eyemart Express· Sep 21, 2026
Thank you so much for taking the time to rate and review your local Tulsa store off Admiral. We’re overjoyed to hear you were satisfied with our customer service and we will be sure to pass your kind words along to Draven! We look forward to seeing you again!
The glasses are loose. The right side arm is crooked.
By Carrie F.
Response from Eyemart Express· Sep 21, 2026
Providing you with the best vision solution is always our goal. So, let us make it right! Just reach out to our customer care line at 1-888-372-2763, and we’ll help you as best we can!
It was in the eye Dr part, never made it to the sales floor. VERY RUDE. I had rescheduled this appointment, so my son and I go to our apointment... First off the office lady who was covered in tattoos and piercings was so rude. Then annoyed that we were there because she said we weren't on the schedule and they were too busy to fit us in. Will not be going back ever
By Wendy B.
Response from Eyemart Express· Sep 21, 2026
We apologize for your bad experience with a Doctor's staff. Thank you for bringing it to our attention. Can you provide more details over the phone? Please have your contact info ready, the location you visited, and the name on your account handy, and call us at at 1-888-372-2763 so we can better assist you!
All was great! Same frame, different lens prescription. Perfect! Thank you!
By Disappointed
Response from Eyemart Express· Sep 21, 2026
So happy to hear about your experience. Thank you for sharing this review!
