Eyemart ExpressReviews of eyemartexpress.com

I had my annual eye exam with Dr. Clark today. The entire staff was friendly and Dr. Clark is a joy. He always shares stories about himself which I enjoy. His exams are thorough and he explains what is going on with my vision. After he gave me my prescription, I worked with Tori who helped me with the frames I picked out. She explained everything, was very pleasant and made me laugh. The service I received from everyone today is why I return year after year.

Quality designer sunglasses frames that fit perfectly. Great Progressive lenses at affordable price. High quality for fraction of price at eye doctors and delivery in a week!

Our initial visit wasn’t good, the tech said, let us know when you’re ready to order. She didn’t give any guidance re: name brand frames and sizing of frames. We got through it. Today, we went to pick up my dad’s frames. Dad is 90 and has difficulty walking. Dustin, the manager came out to our car and adjusted his frames for him while he stayed in the car. That was priceless. Kudos to Dustin for doing the right thing and taking excellent care of his customer.

My experience was GREAT!! I went in needing a pair of regular prescription glasses & a pair of prescription sunglasses. I left with just that! Tiffany (store# 146 Cincy, OH) was very helpful getting me what I needed at the best price available. I was very happy about that! The optometrist was on sight which made it easy for me to get an exam & afterwards, I picked out my frames. Dr. Fullenkamp was very informative during the exam and knew what he was talking about. I felt completely informed as to the status of my vision and completely trusted his recommendation. His staff was great as well. Both pair of glasses were finished same day in about an hour, and I left with what I needed. It was truly a "second to none" experience. If you live in that area of town, go see Tiffany or any staff member at Eye-Mart Express, they'll set you up for the best deal available for your needs.

I have been dealing with Eyemart Express for almost 25 years, and this was the first time I have ever had such a terrible experience. The Wichita Falls location staff were slow, unwelcoming, and did not provide the level of customer service I expected. I ordered my glasses online and received no courtesy call, no follow-up email, and no clear communication about my order. When I called, the staff acted like they did not know what was going on. When I went in person, I was told the glasses I ordered were not even in stock, even though I was able to place the order online. Even though I finally received my glasses after a week and a half, and didn’t even get a notification of them being ready the entire situation was ridiculous and could have been handled much better. What bothered me the most was that no one tried to accommodate me for the inconvenience. There was no offer of an upgrade, a partial refund, a discount, or anything to make the situation right. I truly miss the old staff that used to work there because the service used to be much better. Customer service is extremely important, and I know that even more now while I am in school for business. A customer should never feel ignored, dismissed, or left without answers after spending their money. Eyemart Express needs to improve communication, online order accuracy, staff professionalism, and how they handle customer inconvenience. This experience was very disappointing.

The delivery address changed to the credit card billing address at check out. Annoying… Othewise enjoyable experience.

Good selection of eyewear. Fast processing. Confusion about online and in store sales.

I had some difficulty with the pupillary diameter, but otherwise a good experience. It was a bit upsetting that I couldn't use my discount, though.