Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
Offering was easy after I tried the frames on in store. I’ll wait to see how my mail order progressive lenses work without an associate making my pupil on the lenses.
By Julie G.
Response from Eyemart Express· Jul 10, 2025
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
Ur employes
By Jessica H.
Response from Eyemart Express· Jul 10, 2025
We’re always happy to help!
All online!
By Dana H.
Response from Eyemart Express· Jul 10, 2025
Thanks, Dana! We try 😄
Fast and friendly,wasn’t sure how I could apply my coupon
By FAITH
Response from Eyemart Express· Jul 10, 2025
We're happy you found our service fast and friendly. We regret you had coupon issues and appreciate your feedback. If there’s anything else we can do for you, please feel free to reach out!
Easy to order. Very happy, and they will be here this week!
By Marilyn S.
Response from Eyemart Express· Jul 9, 2025
So happy to hear about your experience. Thank you for sharing this review!
I went to the store to get help ordering on your website. The prescription was the problem.
By Russ
Response from Eyemart Express· Jul 9, 2025
All reviews are helpful reviews, so thank you for yours. We’re so sorry about your less-than-stellar experience. Please email our customer service department at [email protected], and we’ll help however we can.
I purchased 2 pair of glasses at the Eastgate location and my optician was Kim! Excellent service , great price and received my glasses in an hour! Thank you Kim- I love my glasses! Will return for more!
By Sharon M.
Response from Eyemart Express· Jul 9, 2025
Thank you so much for taking the time to rate and review your experience at our Eastgate location. We’re overjoyed to hear you were satisfied with the customer service that Kim was able to provide! We look forward to seeing you again!
Have tons of frame options. Easy to order online, and pick up was great. The manager has helped me for several years and was just as great yesterday. Only issue is I could'nt use my insurance online, only in store.
By Lisa W.
Response from Eyemart Express· Jul 9, 2025
We're glad you enjoyed your experience and appreciate your kind words about the frame options and pickup. We also appreciate your feedback regarding the insurance issue online. We’re always working to improve our online experience, and we appreciate all feedback given. We’re looking forward to seeing you again soon! 👓
