Purchased a pair of progressive glasses…
Purchased a pair of progressive glasses at the Niles Ohio store. After a very short time the coating on both lenses laminated. I took them back to the store and immediately was asked if I purchased their warranty. In my many years of buying glasses I have never purchased a warranty, I understand if I break them, I pay, but poor workmanship? I was told it would cost $500 to replace the lenses. The receptionist was very short with me AND later when I asked her for my Lens Rx she gave me an incomplete and illegible Rx form making it useless.
By David M.
Response from Eyemart Express· Aug 25, 2025
We want every customer to have a great experience in our store. Thank you for letting us know we’ve still got work to do! Please reach out to our customer care line at 1-888-372-2763 so that we can make this right.




