Refunded for broken pair of glasses
I had a problem with one pair of the glasses sent out to me. The arm fell off, but after letting them know, they promptly refunded me for the damaged pair.
By Philly E.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
720 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find your favorite ready-made readers, prescription eyeglasses frames, bifocals, blue light blocking readers, progressive multifocus, transition photochromic glasses online !
Eyekeeper (eyekeeper.com) has 720 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 481 reviews with 5 stars · Clear filters
I had a problem with one pair of the glasses sent out to me. The arm fell off, but after letting them know, they promptly refunded me for the damaged pair.
By Philly E.
,Exellent glasses. Quick Competent staff
By bill W.
Excellent lenses and amazing frames!!! They truly are blue light blocking glasses. Am super impressed and have made another order. Seller is honest and shipping is fast. Also the prices are remarkable for the quality. I would only add one wish...to have more options of oversized frames in the blue light blocking section. Thank you!!!
By Ally
Nothing arrived on the day my glasses were supposed to be delivered. However, the issue has been satisfactorily resolved by eyekeeper two weeks later. Still have to pick them up but customer service has been outstanding!
By Eric R.
Response from Eyekeeper· Jun 5, 2025
Dear Customer We apologise for the unpleasant shopping experience. We have contacted you via email to communicate with you about this issue. You can also contact us by email [email protected]. We look forward to your reply. Have a nice day! Kind regards, EYEKEEPER
Good shopping experience. Delivered within the expected timeframe.
By Jan Thomas F.
Wonderful very nice glasses
By Miguel Fajardo R.
The service is excellent particularly when things do not go quite right ….. 🙂
By Steve A.
Excellent customer service, very responsive
By JW